SRETSIS RETAIL MANAGER

SRETSIS Co.,Ltd founded in 2002 to house ready-to-wear brand, SRETSIS. 
In 2014, the company extended the line for SRETSIS PARLOUR, homeware and LITTLE SISTER, the line for childrenswear. In 2025, Sretsis launched its standalone flagship store, SRETSIS INN located on 38 Soi Tonson, which houses all the line in the company’s product lines.

Currently the company has employed over 120 employees. These talented team from creative, marketing, accounting to production team has shaped all the brands in the company to be one of most recognize brands coming from Thailand today. We are looking for the new talented team who appreciate Fashion, Art and Creative people to join our family.

At Sretsis, we believe in the power of dreams, craftsmanship, and sisterhood.

Join us in shaping the next era of Sretsis where creativity meets purpose, and every detail tells a story.

Role Overview

As a Sretsis Retail Manager, you will be responsible for driving the commercial performance and growth of the Sretsis retail business.

You will lead the retail team to achieve sales objectives while continuously looking for new opportunities to grow the Sretsis client base—both locally in Thailand and internationally.

Beyond managing daily store operations, you will be commercially minded and proactive in identifying new client channels, partnerships, events and opportunities that can introduce Sretsis to new audiences.

You will work closely with the Sretsis Team Manager, Marketing, Merchandising and Management teams to turn brand creativity into meaningful business growth.

KEY RESPONSIBILITES:

Sales & Business Performance

• Take ownership of store sales performance and achieve agreed sales targets.

• Set clear sales objectives and communicate priorities to the retail team.

• Monitor daily, weekly and monthly sales performance and identify opportunities for improvement.

• Analyze sales, customer behavior, product performance and conversion to develop actionable plans.

• Identify opportunities to increase average transaction value, repeat purchases and client retention.

• Develop action plans when sales performance is below target.

• Motivate the team to achieve commercial goals while maintaining the Sretsis client experience.

Client Development & New Business

• Develop strategies to attract and acquire new Sretsis clients.
• Identify new client channels in Thailand and internationally.
• Explore opportunities with hotels, private communities, international visitors, stylists, personal shoppers, fashion communities and relevant partners.
• Develop relationships with international clients and understand opportunities in key overseas markets.
• Support and develop clienteling initiatives to retain existing clients and convert new clients into long-term Sretsis customers.
• Work with the Marketing team to translate campaigns, events and brand activities into measurable retail opportunities.
• Develop special client events, private appointments and other initiatives that can generate new business.

Team Leadership

• Lead and inspire the retail team to achieve both commercial and service objectives.
• Work closely with the Sretsis Team Manager to ensure each team member is supported and developed.
• Set clear expectations around sales performance and accountability.
• Lead by example on the shop floor and actively engage with clients.

Client Experience

• Ensure every client receives a distinctive and memorable Sretsis experience.
• Maintain a strong hospitality mindset throughout the retail team.
• Build relationships with high-value and potential clients.
• Personally manage important client relationships and special appointments when required.
• Resolve client concerns professionally and turn challenges into opportunities to strengthen relationships.

Product & Merchandising

• Monitor product and category performance and identify commercial opportunities.
• Identify opportunities for new product categories, collections or special launches.
• Ensure the team has strong knowledge of collections, products and brand stories.

International Communication

• Communicate confidently and professionally with international clients, partners and potential business contacts.
• Develop relationships with international customers and explore opportunities to expand Sretsis’ client base overseas.
• Communicate clearly with international partners and collaborate across different cultures and markets.

QUALIFICATIONS:

• BA in any related field, Minimum 7-10 years of experience in retail management, preferably in fashion, luxury, lifestyle or premium retail.
• Strong commercial mindset with excellent analytical and problem-solving skills.
• Experience in client development, CRM and clienteling.
• Strong leadership and people management skills.
• Proactive and entrepreneurial, with the ability to identify and create new business opportunities.
• Fluent written and spoken English is essential.
• Comfortable communicating with international clients and business partners.
• Well-groomed, confident and professional.
• Passionate about fashion, culture, hospitality and the Sretsis brand.
• Independent, hands-on and comfortable working in a fast-moving creative environment.

BENEFIT

• Flexible Working Hours
• Social Security
• Provident Fund
• Performance Bonus
• Annual holiday
• Annual health check
• New year party
• Birthday voucher
• Birthday leave
• Company Outing