SRM Program Manager

Key Responsibilities

1. Tier 1 Supplier Relationship Ownership

• Act as governance owner for the assigned Tier 1 supplier relationship in China, ensuring consistent cadence, documented commitments, and clear accountability.
• Translate Xerox business priorities into supplier governance requirements, meeting agendas, action plans, executive review content, and measurable deliverables.
• Build productive relationships with supplier executives, commercial teams, operations, quality, engineering, and program management.

2. Supplier Governance and Performance Management

• Manage supplier governance, including operating reviews, business reviews, scorecards, escalation forums, decision logs, and action trackers.
• Maintain scorecards covering commitments, trends, root causes, corrective actions, owners, timing, and closure status across key performance areas.
• Drive governance discipline by ensuring corrective actions are fact-based, assigned to accountable owners, tracked to due dates, reviewed in the appropriate forum, and escalated when commitments are missed.

3. Commercial Negotiation and Cost Management

• Lead commercial negotiations related to pricing, cost reduction, cost avoidance, payment terms, claims, capacity, engineering changes, and business escalations.
• Use cost breakdowns, benchmarking, market data, supplier financial inputs, and should-cost analysis to support negotiations.
• Partner with finance and business stakeholders to quantify savings, cost risk, and business case impacts.

4. RFQ and Sourcing Execution

• Lead cross-functional RFQ activity, including requirements collection, supplier communication, quotation analysis, negotiation, and award recommendation.
• Analyze RFQ results using total cost, capability, quality, delivery, compliance, risk, and strategic fit criteria.
• Influence stakeholders to align on sourcing direction, supplier selection, and implementation plans.

5. Risk, Compliance and Contract Governance

• Identify, assess, and mitigate supplier risks, including capacity, quality, delivery, geopolitical, regulatory, export control, sanctions, financial, cybersecurity, sustainability, and business continuity risks.
• Ensure supplier activity follows company policy, sourcing governance, contract terms, ethical sourcing standards, and applicable regulatory requirements.
• Manage contract governance for pricing frameworks, amendments, claims, obligations, approvals, issue logs, and escalation paths.

6. Cross-Functional Stakeholder Management

• Partner with engineering, operations, quality, planning, logistics, finance, legal, compliance, product, and regional sourcing teams.
• Communicate clearly across cultures, time zones, and organizational levels to drive alignment and timely decisions.
• Maintain strong execution discipline with clear ownership, due dates, follow-up, and measurable outcomes.

7. Data, Digital Tools and Continuous Improvement

• Use data analytics, dashboards, AI-enabled tools, supplier scorecards, and market intelligence to improve cost modeling, supplier performance tracking, risk identification, and decision quality.

8. NPI, Transitions and Business Transformation Support

• Support new product introduction, supplier transitions, localization opportunities, alternate sourcing, portfolio changes, and cost management initiatives through strong program coordination.

Required Qualifications

• Bachelor’s degree or above in supply chain, business, engineering, finance, or a related field.
• 10+ years of experience in global sourcing, supplier relationship management, procurement, commodity management, contract manufacturing, or manufacturing supply chain.
• Direct experience working with Tier 1 suppliers, preferably in China or Asia-based manufacturing environments.
• Strong commercial negotiation skills, including pricing, cost reduction, claims, contract support, and executive-level supplier discussions.
• Experience managing supplier performance through KPIs, scorecards, business reviews, corrective actions, and governance routines.
• Strong understanding of manufacturing cost drivers, BOM cost elements, RFQ processes, supplier cost breakdowns, and total cost decision-making.
• Proven ability to operate in a global matrix organization and influence stakeholders across cultures, functions, and regions.
• Strong written and verbal English communication skills are required for collaboration with international teams; Chinese language skills may be helpful for local supplier engagement depending on business needs.
• Experience using Excel, dashboards, procurement systems, market data, and digital or AI-enabled tools to support analysis and execution.
• High standard of integrity, confidentiality, compliance discipline, and business code of conduct performance.

Preferred Candidate Profile

• Operate as a trusted business partner in a globally integrated matrix organization.
• Engage suppliers directly, professionally, and consistently while maintaining clear documentation and follow-up.
• Communicate transparently with stakeholders and escalate issues early with facts, options, and recommendations.
• Balance cost, cash, delivery, quality, serviceability, compliance, risk, and sustainability in decision-making.
• Demonstrate ownership, urgency, accountability, cultural awareness, and continuous improvement mindset.