Sr.Technical Support Engineer

Job highlights

• Experience working with customers and providing excellent customer service. .

We are looking for a highly skilled and experienced Sr. Technical Support Engineer to join our team at SISL Infotech Pvt. Ltd. The ideal candidate will have a strong background in technical support and a passion for delivering exceptional customer service.

Roles and Responsibility

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the support process.
• Participate in training and development programs to enhance skills and expertise.

Job Requirements

• Strong understanding of technical support principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Proficiency in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing excellent customer service.