SSC Manager

About MEXC

Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.

MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.

At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.

As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.

Key Responsibilities

1. Shared Services Operations

• Manage and execute daily shared services activities to ensure accurate, timely, and efficient service delivery.
• Coordinate cross-functional processes across Finance, HR, Administration, Procurement, or other relevant business functions.
• Develop, review, and maintain standard operating procedures (SOPs) and operational documentation.
• Ensure operational activities comply with internal policies and relevant regulatory requirements.

2. Process Improvement & Optimization

• Identify process gaps and implement improvements to enhance efficiency and productivity.
• Standardize workflows and streamline operational processes across departments or business units.
• Support automation initiatives and digital transformation projects to improve service delivery.
• Monitor operational costs and identify opportunities for cost optimization.

3. Stakeholder Coordination

• Work closely with internal departments and regional business units to ensure smooth operational execution.
• Coordinate cross-functional projects and follow up on deliverables and timelines.
• Resolve operational issues and ensure timely responses to stakeholder requests.
• Maintain effective communication with relevant stakeholders to support business needs.

4. Performance Monitoring & Reporting

• Track operational KPIs, SLAs, service quality, and productivity metrics.
• Prepare regular operational reports and provide data-driven insights for decision-making.
• Identify performance gaps and recommend corrective actions.
• Maintain accurate records and documentation for operational tracking and reporting.

5. Compliance & Risk Control

• Ensure shared services processes comply with company policies, procedures, and applicable regulations.
• Maintain proper documentation, internal controls, and audit trails.
• Identify potential operational risks and recommend mitigation measures.
• Support internal and external audits when required.

Requirements

• Bachelor's degree in Business Administration, Finance, Human Resources, Operations Management, or a related field.
• Minimum 5–8 years of relevant experience in shared services, business operations, or process management.
• Hands-on experience in managing or executing shared services processes.
• Strong knowledge of process optimization, SOP development, KPI tracking, and SLA management.
• Strong analytical, problem-solving, and project coordination skills.
• Excellent communication and stakeholder management abilities.
• Highly organized, detail-oriented, and capable of independently managing multiple projects.
• Experience supporting regional or multi-country operations is an advantage.

Why Join Us

At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.

• Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.
• Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.
• Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized and rewarded.
• Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.
• Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.