SSCM Admin L3

Job Summary

We are seeking an experienced SCCM/MECM Engineer (L2/L3) to design, implement, manage, and support Microsoft Endpoint Configuration Manager (MECM/SCCM) and Intune environments. The role involves application deployment, patch management, endpoint health, reporting, OS deployment, and troubleshooting across enterprise environments, ensuring service levels, security compliance, and operational excellence.

Location: Noida/Pune/Hyderabad

Key Responsibilities

SCCM / MECM Administration

• Design, plan, implement, and manage the SCCM/MECM hierarchy.

• Administer and troubleshoot SCCM components such as:

• Management Point (MP)

• Distribution Point (DP)

• Software Update Point (SUP)

• Reporting Services (SSRS)

• WSUS

• Cloud Management Gateway (CMG)

• Internet-Based Client Management (IBCM)

• Perform SCCM disaster recovery and backup/restore operations.

Application Deployment & Endpoint Management

• Create, deploy, and troubleshoot Applications and Packages via SCCM/MECM.
• Manage enterprise endpoints and servers, ensuring SCCM client health.
• Perform remote management and troubleshooting of Windows endpoints.
• Handle unattended/silent installations and Windows OS interactions.

Patch & Update Management

• Ensure monthly patching of servers and endpoints using SCCM/MECM in line with organizational standards.
• Troubleshoot issues related to SUP, WSUS, and client-side patching.
• Understand vulnerability reports and mitigate risks through patch management.
• Knowledge of Azure Update Management Point for patching/vulnerability management.
• Manage Windows 10 servicing and OS in-place upgrades.

Operating System Deployment (OSD)

• Perform base metal installations and OS in-place upgrades.
• Implement and maintain PXE boot environments and regularly update images.
• Create and troubleshoot Task Sequences.
• Hands-on experience with WAIK tools, MDOP, and ACT.

Intune & Co-Management

• Perform Intune and Co-Management tasks including:

• User and group management

• Intune license assignment

• Device enrollment

• Manage MDM and MAM policies, App Protection Policies.

• Customize Company Portal and assign applications to users or groups.

• Support Office 365 (O365) deployment and update management.

Reporting & Automation

• Generate monthly reports using SSRS.

• Build and maintain patching dashboards, client health dashboards, and custom reports.

• Develop and optimize SQL/WQL queries for reporting and automation.

• Strong scripting skills using PowerShell, VBScript, and Batch scripting.

• ITSM & Operations

• Manage Incidents, Requests, Changes, and Problems using ITSM tools such as:

• ServiceNow

• BMC Remedy

• Ensure SLAs, KPIs, and high-performance targets are consistently met.

• Handle escalations and provide root cause analysis for production issues.

Collaboration & Support

• Work closely with cross-functional teams to achieve organizational goals.
• Actively collaborate and contribute as a strong team player.
• Provide operational support and troubleshooting for desktop application components.
• Excellent written and verbal communication skills for stakeholder interaction.

Required Skills & Experience

• 4+ years of hands-on experience with SCCM/MECM.

• Strong experience with:

• SCCM hierarchy management

• Application deployment and patching

• WSUS and SUP troubleshooting

• SCCM Disaster Recovery

• Experience with Intune and Co-Management.

• Advanced knowledge of:

• Windows 10 / Windows OS internals

• Windows Registry

• Driver integration

• Enterprise hardware and software

• Strong analytical and troubleshooting skills.

• Ability to work under pressure with multiple competing priorities.

• Solid understanding of ITIL processes (Incident, Change, Problem Management).

Preferred Qualifications

• Experience with O365 deployment and updates.
• Exposure to vulnerability remediation and compliance reporting.
• Experience working in large-scale enterprise environments.
• ITIL Foundation certification (preferred).

Key Competencies

• Strong ownership and accountability
• Customer-focused mindset
• High attention to detail
• Excellent documentation and reporting skills
• Proactive problem-solving approach