SSO Coordinated Entry Case Manager

About the Position

NACH is seeking a compassionate, organized, and dependable Case Manager to help individuals and families experiencing homelessness or housing instability access housing and supportive services in Madison, Morgan, and Limestone counties. This position combines intake, Coordinated Entry assessments, and ongoing case management. Strong communication, follow-through, and documentation skills are essential.

Key Responsibilities

· Complete intake, eligibility documentation, and standardized Coordinated Entry assessments in accordance with AL-503 policies.

· Identify immediate needs and explain available resources, the referral process, client rights, and privacy protections.

· Develop individualized housing and service plans, monitor progress, and update assessments as circumstances change.

· Connect clients with housing, public benefits, employment, education, healthcare, transportation, and other community resources.

· Coordinate approved assistance, including eligible rental application fees and utility deposits, within program requirements and available funding.

· Follow up with clients and providers to track referrals, address barriers, and support housing stability.

· Participate in case conferencing and collaborate with the Coordinated Entry management agency and community partners.

· Maintain timely, accurate records in HMIS, CharityTracker, and client files, and prepare required service reports.

· Provide respectful, trauma-informed services consistent with Housing First principles, client choice, confidentiality, and applicable safety procedures.

Required Qualifications

· Bachelor’s degree in social work, psychology, human services, or a related field.

· Strong organizational and communication skills, attention to detail, and ability to manage substantial documentation.

· Proficiency with Google Drive, Google Docs, and email; ability to learn HMIS and CharityTracker.

· Ability to manage competing priorities, meet deadlines, and follow program requirements.

· Ability to work independently and collaboratively while maintaining professional boundaries and sound judgment.

· Commitment to serving people from diverse backgrounds with dignity and respect.

Preferred Qualifications

· Experience in case management, homeless services, housing assistance, or community resource coordination.

· Familiarity with Coordinated Entry, HUD-funded programs, HMIS, or CharityTracker.

· Knowledge of local resources, Housing First, and trauma-informed care.

· Experience supporting individuals with mental health or substance use needs.

Join us in transforming lives through compassionate service delivery! This role is perfect for motivated professionals eager to support vulnerable populations while developing their expertise in social services, and high-impact case management strategies. We are committed to fostering an inclusive environment where every team member can thrive while making a tangible difference in the community.

Pay: $18.00 - $24.00 per hour

Expected hours: 40.0 per week

Work Location: In person