SSVF Case Manager

POSITION SUMMARY: Provides a variety of support services to homeless or near-homeless Veterans; assists in coordinating services and communication among landlords and CNCAP; provides financial assistance for eligible persons; identifies and accesses resources; seeks to expand program and resources independently and confidently; promotes and maintains public relations; and completes forms accurately and timely. Provide case management, and assists in recruiting and enrolling Veterans into the Supportive Services for Veterans and their Families Program.

ROLE AND RESPONSIBILITIES

• Responsible for completing the agency intake form and inputting it into Clarity
• Provide ongoing support to veterans and document via home visits, phone calls, and written correspondence with goal attainment of 65% or above
• Maintain a non-judgmental attitude toward clients and other CNCAP staff
• Ensure clients are assessed through the SSVF process to determine possible assistance through resources
• Create family personal plans to develop short and long-term attainable goals with veterans
• Ensure files are complete with the necessary paperwork for veteran families participating in the program
• Adhere to all CNCAP-related policies and procedures
• Promote the program and agency in a positive and professional manner

QUALIFICATIONS

• High school diploma or GED required (Bachelor's degree in human services or related field preferred)
• Valid driver's license
• 1-3 years of experience in human services or related field

SKILLS & ABILITIES

• Problem-solving skills
• Communication skills
• Knowledge in word, excel, PowerPoint, and databases
• Excellent time-management and organizational skills
• Demonstrated ability to work with others

SCHEDULE: Monday-Thursday: 7 am - 5 pm

REPORTS TO: SSVF Case Manager Supervisor

JOB STATUS: Full-Time, 40 hours per week

PAY: $18.50 - $20.25 (depending on qualifications)

BENEFITS:

• Health, Dental, Vision, and Life insurance
• Generous leave accrual (PTO)
• 11 paid holidays
• Paid birthday off
• Employer-matched retirement (up to 3%)
• Opportunities for professional development
• Employee Assistance Program

FLSA STATUS: Hourly/Non-Exempt

This position is set to close on August 26, 2026 at 12 PM.

Disclaimer

This position description is not intended, and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to accurately reflect those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.

EOE

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