Staff Advanced Analytics (Community Blueprint & Quality)

• This role will act as a senior analytics leader on the Community Blueprint Quality team
• You’ll deliver high-impact analysis, experimentation, and reporting that drives how the business diagnoses and improves the guest and host experience
• This is a hands-on, execution-focused role designed to accelerate progress during a period of constrained capacity
• You will operate independently, partner closely with cross-functional stakeholders, and own end-to-end work from problem framing to leadership-ready recommendations
• Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) to identify symptoms, diagnose root causes, and recommend interventions
• Design, execute, and analyze experiments (A/B tests and quasi-experiments) to measure the impact of quality and blueprint initiatives
• Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes
• Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and to scale root-cause taxonomy generation across millions of trips
• Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues
• Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve on standard questions
• Partner with Product, Engineering, Data Science, Data Engineering, and other Advanced Analytics teams to align on methodology, assumptions, and interpretation
• Translate complex analyses into clear, concise insights and recommendations for senior leadership

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit- Strong hands-on expertise in SQL and at least one programming language (Python or R)
• Hands-on experience with AI-assisted analytics workflows (Claude, ChatGPT, internal LLM agents) including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges
• Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines
• Experience in marketplace, product analytics, customer experience, or trust & safety contexts strongly preferred
• Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems
• Experience with causal inference techniques (diff-in-diff, synthetic controls, propensity scoring) and a track record of applying them to ambiguous business problems
• Strong analytical judgment, ability to balance rigor with speed and clearly communicate tradeoffs
• Demonstrated ability to operate independently, manage multiple priorities, and deliver against agreed timelines
• Excellent communication skills with experience presenting to senior, non-technical audiences
• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis (industry experience required)