Staff AI Engineer

• We are seeking an accomplished and visionary Staff AI Engineer to lead Connectly’s company-wide technical strategy for AI systems and infrastructure
• This position reports directly to the CTO and plays a central role in shaping how Connectly’s technology, architecture, and AI capabilities evolve to serve millions of retail customers across Latin America
• You will drive the design, development, and deployment of large-scale AI systems, leading the company’s efforts to innovate at the intersection of machine learning, conversational interfaces, and enterprise integration
• This role blends deep hands-on technical work with strategic leadership, requiring an engineer who can operate across multiple levels of abstraction, from model tuning and latency optimization to long-term architecture and platform vision
• Define and execute the technical strategy for Connectly’s AI platform in collaboration with the CTO and senior leadership
• Architect, build, and launch production-grade AI systems that power customer-facing conversational experiences at scale
• Lead technical alignment across AI, infrastructure, and application engineering teams spanning Brazil, Bogotá, and San Francisco
• Experiment with and deploy advanced LLMs to address business use cases including retrieval-augmented generation, multi-agent orchestration, and contextual reasoning
• Design evaluation frameworks for AI model quality, latency, safety, and overall customer experience
• Develop pipelines for model fine-tuning, prompt optimization, and continuous learning, ensuring high performance and reliability
• Partner with platform and infrastructure teams to optimize cost, performance, and scalability across the AI stack
• Collaborate with product and data leadership to turn strategic objectives into measurable outcomes
• Serve as a hands-on technical mentor, guiding engineering teams and fostering a culture of innovation, rigor, and excellence

Benefits

• Significant equity
• Health, dental, and vision insurance for you and your family
• Top of the line workstation
• Twice a year to travel to the US
• A supportive, caring and learning environment
• Remote & hybrid options
• Unlimited time off
• Flexible work hours- Passion for innovation and applying cutting-edge AI technologies to real-world customer challenges
• Proven success in defining and implementing large-scale technical strategies in complex or distributed environments
• Deep understanding of both the science and engineering of modern AI systems
• Exceptional communication and leadership skills, with the ability to influence technical and strategic direction across the company
• Strategic mindset with the ability to balance long-term platform investments and short-term product needs
• Expertise in model fine-tuning, prompt engineering, multi-agent orchestration, and AI evaluations
• 10+ years of software engineering experience with a strong focus on AI/ML systems
• MS or BS in Computer Science (required)
• Strong understanding of distributed systems, inference optimization, caching, and large-scale data pipelines
• Hands-on experience with Python, AWS, Kafka, Postgres, and DynamoDB or equivalent technologies
• Proven track record of launching customer-facing AI products using LLMs
• Experience leading technical strategy or architecture initiatives across large or multi-disciplinary engineering organizations
• Background in a leading AI or technology company with exposure to world-class engineering practices