Staff Appointment

Company Description

PT. Victory International (Branch Satrio Tower), part of PT Victory International Futures, is a regulated financial services company operating as an official broker in Indonesia. The company provides online trading services for multiple financial instruments, including foreign exchange (forex), stock indices, commodities, and CFDs. Clients benefit from access to timely market updates, insights, and structured education and mentoring programs designed to build trading and investment competence. PT. Victory International operates in compliance with Indonesian regulations, maintaining strong oversight to safeguard client funds and ensure transparent transactions. The organization is committed to professional standards, operational integrity, and long-term client relationships.

Role Description

The Staff Appointment role is a full-time, on-site position based at PT. Victory International, Branch Satrio Tower, in Jakarta, Indonesia. This role is responsible for coordinating and managing client appointment schedules, maintaining accurate records, and ensuring efficient communication between clients and internal teams. Daily tasks include handling incoming inquiries, confirming and rescheduling appointments, preparing necessary documentation, and updating internal systems with client information. The role also supports administrative activities related to client onboarding, follows company procedures to ensure regulatory compliance, and collaborates with colleagues to deliver professional and timely service. The Staff Appointment team member is expected to provide courteous, clear, and reliable support that enhances the overall client experience.

Qualifications

• Strong administrative and organizational skills, including appointment scheduling, data entry, and document management.
• Excellent communication skills in English and Indonesian, with the ability to interact professionally with clients and colleagues.
• Attention to detail and accuracy, especially when handling client information and regulatory documentation.
• Proficiency with office software and digital tools, such as email, spreadsheets, and scheduling applications.
• Customer service mindset, with the ability to respond promptly, courteously, and effectively to client needs.
• Ability to work on-site full time in Jakarta, manage multiple tasks, and prioritize in a fast-paced environment.
• Basic understanding of financial services or interest in learning about forex, indices, commodities, and CFDs is an advantage.
• Relevant diploma or bachelor’s degree in business, administration, finance, or a related field is preferred.