Staff Cloud Support Engineer

• As a Staff Cloud Support Engineer, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams
• You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor senior engineers, and directly protect revenue by preventing large-scale incidents
• You bring deep expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, and apply that knowledge with strong customer focus
• You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally
• Serve as highest-level escalation point for complex P1/P0 incidents
• Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers
• Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds
• Design and improve node validation, burn-in processes, performance baselining, and release readiness
• Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability
• Reduce MTTR and incident recurrence through structural improvements
• Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures
• Support complex AI workloads (training + inference) with performance tuning and observability improvements
• Act as senior technical advisor during high-risk customer incidents
• Deliver executive-ready RCAs with clarity and confidence
• Drive trust through transparency and technical depth
• Mentor P3/P4 engineers
• Define SOPs and technical standards for support excellence
• Partner with Enablement to raise the technical bar across the organization

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges- Advanced Linux systems expertise
• Strong networking knowledge: Infiniband, RDMA, RoCE, SDN
• Deep Kubernetes operational experience (CKA-level or higher)
• Experience supporting AI/ML workloads at scale (GPU clusters)
• Proven track record of resolving multi-layer, distributed system failures
• Strong customer communication and executive-facing presence
• 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles