Staff Engineer (Intelligent Customer Experiences)

• As a Staff Engineer for Intelligent Customer Experiences, you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner
• We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers). This role is essential for transforming natural language inputs into authenticated, secure financial operations
• Drive Intelligent Experiences: Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation
• Bridge Architecture & Innovation: Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that “intelligent modules” built in are the gold standard for performance and extensibility
• Zero-Trust for AI: Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and “Zero Trust” principles while leveraging LLMs and advanced data processing
• Product Strategy & “The Art of the Possible”: Partner deeply with the Head of Product to identify high-impact flows. You aren’t just implementing designs; you are identifying where intelligent automation can solve “impossible” merchant problems
• Full-Stack Leadership: Own the end-to-end technical lifecycle. From backend services and data pipelines that feed our insights, to the frontend components that render them
• Global Influence: Mentor engineers and coordinate with global hubs to drive technical standards that benefit the entire Adyen ecosystem

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities- Entrepreneurial & Autonomous: You will be a core member of our growing San Francisco team, where you will be expected to operate with speed and autonomy. Success in this role requires you to effectively navigate and collaborate with a large, global organization
• Full-Stack Powerhouse: Deeply proficient in Java for secure backend services and TypeScript/React/Vue for complex front-end applications
• Applied AI Experience: You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling
• Product-Minded Architect: You think in terms of user outcomes. You have a track record of partnering with product teams to turn ambiguous goals into robust technical reality
• Security First: You have a “security-by-design” mindset, particularly regarding the handling of sensitive financial data in modern web environments
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role