Staff IT

About the role

This IT Staff position supports a manufacturing environment, providing comprehensive IT infrastructure and systems support. The role encompasses hardware and software installation, configuration, maintenance, and troubleshooting across the organization, with a focus on ERP system support and network management.

Key responsibilities

• Install, configure, maintain, and troubleshoot IT devices including computers, laptops, printers, scanners, and supporting equipment
• Provide IT support to all users and departments for hardware, software, network, and application system issues
• Monitor and maintain LAN/WAN networks, Wi-Fi, routers, switches, and other network devices
• Install, configure, and maintain operating systems and company applications
• Support and troubleshoot the company ERP system, including user assistance and issue resolution
• Coordinate with vendors and providers for ERP, network, device, or IT service issues
• Ensure ERP integration and smooth operation across Purchasing, Warehouse, Inventory, Production, Finance/Accounting, HR, and Sales functions
• Monitor and verify data and systems to ensure accuracy, security, and smooth ERP input and transaction processes
• Perform data backups and maintain IT system and information security
• Document IT assets, device configurations, troubleshooting, and maintenance work
• Conduct IT asset inventory and monitor device usage
• Support IT system implementation, development, and improvements as needed
• Maintain system security from unauthorized access and apply company IT security procedures
• Provide training and guidance to users on application and IT system usage as required

About you

• Minimum D3 or S1 qualification in Information Technology, Information Systems, Computer Science, Computer Engineering, or related field
• Experience as IT Staff, IT Support, or System Administrator, preferably in manufacturing
• Experience with ERP systems is preferred
• Understanding of ERP process flows including Purchasing, Inventory/Warehouse, Production, Accounting/Finance, Sales, and HR
• Understanding of computer network fundamentals (LAN/WAN, TCP/IP, Wi-Fi, routers, switches)
• Proficiency in hardware and software troubleshooting
• Ability to install and configure operating systems and computer applications
• Strong analytical and troubleshooting capabilities
• Good communication and coordination skills with users and vendors
• Honest, disciplined, detail-oriented, responsible, and able to work collaboratively in a team
• Able to work independently and as part of a team
• Able to work under pressure and resolve issues within target timeframes
• Willing to work in a manufacturing company environment
• Experience with databases/SQL, servers, backup systems, CCTV, or production systems is a plus
• Strong Microsoft Excel skills are a plus