Staff Learning and Development (L&D)

About the role

This role supports the implementation of training programs for employees across outlets and head office, with responsibility for developing, updating, managing and executing training modules aligned to business needs.

Key responsibilities

• Support the implementation of training programs for outlet and head office employees
• Create, develop, and update training modules according to business needs
• Manage training schedules, attendance, and training implementation reports
• Conduct training administration and prepare training effectiveness reports
• Facilitate basic training delivery (new employee induction, refresher training, etc.)
• Coordinate with HR, Operations, and Store Managers to meet employee training needs

Qualification

• Minimum S1 qualification in Psychology, Management, Education, or related field
• Minimum 1–2 years experience in Learning & Development / Training (retail or F&B industry preferred)
• Comfortable wearing makeup in a professional work environment
• Understanding of end-to-end training processes (Training Need Analysis, module design, training delivery, evaluation)
• Experience creating training materials (modules, videos, e-learning, presentations)
• Strong communication, public speaking, and interpersonal skills
• Ability to manage training across multiple branches/outlets (coordination, administration, monitoring)
• Willing to travel for branch training support
• Administrative and data processing skills (Excel, Google Sheets, etc.)
• Creative, proactive, and able to work both independently and in teams
• Preferred: basic graphic design skills (Canva/PowerPoint) or video editing for training materials