Staff Operational

• Visit relevant government offices, such as the Immigration Office and other related agencies, for administrative processes and document submissions.
• Collect, deliver, and submit documents to clients and relevant authorities safely and on time.
• Ensure that all required documents are complete, valid, and compliant with the necessary requirements.
• Monitor the progress of applications and provide status updates to supervisors or the administrative team.
• Maintain the confidentiality of company and client data and documents.
• Build and maintain good working relationships with relevant stakeholders to support smooth administrative processes.
• Assist in resolving issues that arise during the document processing stage in accordance with company procedures.
• Prepare daily or weekly reports on field activities and the status of document processing.

Qualifications :

• Minimum education: Senior High School/Vocational High School (Diploma degree preferred).
• Previous experience in handling KITAS, visas, or immigration administration is an advantage.
• Good understanding of immigration document procedures and administrative processes.
• Strong communication skills and the ability to work effectively in a team.
• Detail-oriented, honest, responsible, and able to work under pressure.
• Possess a valid Class C (motorcycle) or Class A (car) driver's license and be able to operate motor vehicles.
• Willing to travel for work and perform field-based duties as required by operational needs.
• Proficient in Microsoft Office (Word, Excel, and Outlook) and other administrative support applications.

Required Skills :

• Document administration.
• Strong time management.
• Communication and customer service.
• Problem-solving.
• Attention to detail and accuracy.
• Adaptability to changes in immigration regulations and procedures.