Staff Product Designer

Who you are

• Your portfolio showcases high-quality work directly impacting project success
• You have 7+ years of professional design experience, including 4 years on Growth teams or in ecommerce and merchandising, where your work has been key to driving gains in conversion, basket price and product adoption
• You've excelled on onboarding & merchandising surfaces and are comfortable with iterative experimentation like A/B testing. You also know when to lobby for a broader strategic approach
• You love uncovering insights firsthand and you’re comfortable with identifying and conducting UX research and testing independently. You’re innately curious and always looking to get to the heart of a problem
• You excel in complexity and fast-paced environments and are passionate about balancing craft, critical thinking, and business needs to deliver a holistic user experience
• You’re focused on psychology and why people behave the way they do. Experience with behavioral science is a plus!
• Always connecting your work to the bigger picture, you can describe high-level team goals and align projects accordingly. You skillfully use design explorations, research, documentation, and presentations to rally the team and communicate with leadership
• You have a deep understanding of best practices and contemporary design patterns
• Nice to have: Experience with B2B companies focusing on SMBs
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What the job involves

• We’re looking for a Staff Product Designer to join our Growth team and work with us to achieve our ambitious goals from customer acquisition to conversion and becoming happy customers.
• Our growth strategy is based on a self-serve, product-led approach, and this role is an essential part of it. We’re a team that values ownership and initiative and we want your ideas and drive to make an impact
• Embed with the Growth team; help define the roadmap, vision, and lead design work
• Own the design work for funnel optimization, NUX, and personalization for guided flows
• Leverage AI to create personalized customer experiences
• Design growth systems, experiments, and new product features, translating quantitative and qualitative insights into testable ideas
• Champion designs that deliver a seamless, easy, delightful experience for our SMB users
• Facilitate workshops that help you and your team develop winning ideas
• Distill complex information into simple and beautiful user experiences, from brainstorming to delivering high-fidelity designs
• Build strong relationships with interdisciplinary teams to conceptualize, build, and ship user-friendly and business-driven products
• Participate in UX research, both with and without a UX Researcher, apply insights to designs, represent the voice of the customer, and be an advocate for users
• Be a strong voice in sharing ideas, managing feedback from stakeholders, challenging assumptions, and bringing best practices to the team

Benefits

• Parental leave
• Stock optoins
• Work from home opportunities
• Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
• Competitive Compensation | We offer competitive salaries and meaningful equity
• A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
• Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
• Flexible Paid Time Off | We want you to take the time you need to relax and recharge
• Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice