H
Headway
Staff Product Designer (Group Practices)
Skills
Data AnalysisAICompliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
$212,000 – $265,000 / year
Location:
New York, NY, USA
Work mode:
Onsite
Published on:
21 August 2026
What they need
- Group practices are one of Headway’s biggest growth levers — and one of its most complex design challenges
- Unlike solo providers, group practices operate through owners, admins, supervisors, and supervisees, each with different permissions, workflows, and goals
- A single group practice might onboard dozens of providers simultaneously, manage supervisory billing relationships across multiple states, and need practice-level reporting that doesn’t exist today
- This is also a massive business opportunity
- Supervisory billing — enabling provisionally licensed therapists to bill insurance through Headway — represents a ~250K new provider TAM and over $100M in annual revenue potential
- It’s the #2 reason we lose group practice sales (after rates), and we’re just getting started: we launched in-product onboarding in Q1 and are expanding state-by-state throughout 2026
- As a Staff Product Designer for Group Practices, you’ll be the design anchor for the only segment-based pod at Headway
- You won’t just own a surface — you’ll own a customer
- That means designing across the full lifecycle: from how group practices discover and join Headway, to how they onboard and activate supervisees, to how they manage packaging tiers and track practice performance
- You’ll think like a business builder — understanding the revenue model, making sharp prioritization calls, and designing product experiences that directly drive growth
- We’re building an AI-first design team at Headway
- Designers are expected to use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code
- We’re looking for designers who are already working this way and see AI as a primary part of their workflow
- Own the design of the group practice experience end-to-end — from onboarding and supervisory billing, to packaging and SLA compliance, to practice management and admin tooling. You’re the design anchor for the entire segment
- Drive supervisory billing from early product to nationwide scale — design the onboarding, activation, and in-product experience for supervisors and supervisees as we expand from NY to all 50 states
- Design for admins and owners as your primary persona — build bulk workflows, role-based views, multi-provider management, and practice-level analytics that solo-focused products don’t support
- Adapt platform-wide launches for group practices — when Headway ships packaging, identity verification, or onboarding improvements, you’ll ensure they work for the group practice context, often requiring fundamentally different design approaches
- Start in planning mode, using tools like Claude.ai to clarify the problem space, understand data, and test initial assumptions. Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs. Let AI generate the pixels and code while you define the right patterns, behaviors, and quality. Partner with product & Eng to decide when to move into production
- Partner closely with Sales and Customer Success, who have deep relationships with group practice customers — translate their insights into product direction and design decisions
- Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team- Are comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as a core part of how you work
- Want your work to make a meaningful difference in people’s lives — by helping group practices thrive on Headway, you’re expanding access to affordable mental healthcare at scale
- Have designed for platforms or marketplaces where segment-specific needs must be balanced with platform consistency — you know when to customize and when to unify
- Have 8+ years of product design experience, with significant time spent designing for multi-user systems with different roles and permissions (admins, operators, end users)
- Have 0→1 product experience — you’ve designed new product lines, validated business models through design, or taken a product area from early concept to scale
- Think like a business builder — you understand revenue models, can connect design decisions to business outcomes, and make sharp prioritization calls about where design effort creates the most value
- Bring strong visual and interaction design craft across both growth surfaces (onboarding, activation) and product surfaces (dashboards, tooling, operational workflows)
- Are comfortable partnering with Sales and CS as key stakeholders — not just PM and Eng — and translating customer relationships into product insights
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