Staff Product Manager (Synchronizer API)

• Synchronizer is our unified API platform
• One integration gives developers real-time read and write access to patient records, scheduling, insurance eligibility, ledger payments, forms, and clinical data across 15+ PMS platforms
• It powers hundreds of healthtech companies across 10,000+ connected practice locations
• Synchronizer is mission-critical infrastructure for our customers
• That makes reliability, data fidelity, and developer experience the product
• We’re looking for this role to own the Synchronizer: its strategy, roadmap, and outcomes, from the sync engine that talks to each PMS to the endpoints, webhooks, docs, and sandbox developers build on
• You’ll influence which systems and data models we support next, how we meet enterprise-grade reliability expectations, and how we make integration fast for the next thousand developers
• Your north star is product excellence: a platform developers trust enough to build their business on
• You’ll work closely with a dedicated engineering team, our integrations and data teams, and the Sales, Solutions, Partnerships, and Support teams who serve API customers every day
• Own the Synchronizer strategy and roadmap. Set the multi-year vision for our unified API and decide what to build across new PMS integrations, data domains, endpoints, and platform capabilities
• Design and build exceptional end-to-end user experiences—from backend architecture to delivery mechanisms and UI layers
• Partner with Design and Engineering through tight, fast build cycles
• Make reliability and data fidelity first-class product features. Define and own platform metrics such as sync latency, write-back success rate, uptime, and error rates. Work with Engineering on SLAs, observability, and incident learnings that enterprise customers can rely on
• Embed with Sales, Customer Success, and GTM teams to support launch, pricing and packaging, adoption, and feedback loops
• Partner with integrations and partnerships teams to prioritize new systems and deepen coverage on existing ones, balancing technical constraints, vendor relationships, and customer demand
• Make HIPAA, data privacy, and security requirements part of how the product is designed, not an afterthought
• What Success Looks Like:
• You make the product objectively better for our users every week. Developers love building on NexHealth
• Systems are simple, elegant, and scale as the business grows
• MVPs are launched weekly, not quarterly
• Roadmaps reflect user pain and opportunity—not politics or revenue goals
• You raise the bar for how the product is done at NexHealth
• You bring clarity to complex product areas and elevate cross-functional execution

Benefits

• Equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO- Ability to thrive in ambiguity, ruthlessly prioritize, and deliver real results fast
• Deep ownership mentality: you act like a founder, not a feature PM
• Exceptional first-principles thinker and systems designer
• 8–12 years of product management experience, with significant time owning API, platform, or developer-facing products
• Strong design thinking—able to move seamlessly from technical details to user experience
• Technical depth to go deep with engineers on API design, data synchronization, event-driven systems, and distributed-system tradeoffs; you can read API docs and write a request yourself
• Experience with development ecosystem and APIs
• Experience building and scaling API-first products for a developer ecosystem
• Bias for clarity, speed, and simplicity over process and polish
• Proven success operating at $100M–$500M+ scale and supporting complex GTM motions