Staff Program Manager

Who you are

• Staff Program Managers within Brand Studio at Stripe demonstrate passion for great design and have strong design sense. They’re experts in diving deep into details, expanding, evolving, defining, and documenting flexible systems and processes that achieve bar-raising quality and consistency at scale
• The ideal candidate excels at keeping the work on track while maintaining (and raising) the bar on craft. They offer options and tradeoffs, crisply articulate decisions, iterate quickly, and collaborate seamlessly with senior leadership, marketers, creatives, and agency partners. Most importantly, they are meticulous when it comes to details
• We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
• 10+ years of experience in similar roles and industries
• Think users first—understand their needs, find interesting and unique solutions, and strive to consistently optimize how to best engage with them
• Have a strong strategic acumen for developing complex program roadmaps and cross-functional processes in a fast-paced environment
• Can demonstrate strong design sense, industry knowledge and best practices, have deep knowledge producing complex brand and event design systems, and bringing design assets to life across the creative production process
• Proven excellence in producing creative systems that are optimized for scale and growth
• Highly detail oriented and excel at simplifying complexity
• Strong track record successfully influencing outcomes both internally and with agency partners
• Can balance optimizing for speed and quality, with high craft and quality creative work
• Are persuasive in explaining your work, process, and decisions
• Excellent organization and presentation skills, and excel in written and verbal communication
• Are passionate about Stripe’s mission

What the job involves

• You will be responsible for leading brand design operations and creative production across all of Stripe’s internal and external events, in close partnership with the Experiential Creative Director
• This role is a hybrid mix of program management, project management, and creative production depending on the project phase. During certain periods you’ll be focused on the 10,000 foot view of the program, and at other times you’ll be working side-by-side with the Design team overseeing execution of every design detail before an event
• Lead experiential program management across roadmap development, budget oversight, project scoping, timelines, resourcing, partner relationships, cross-functional communication, and scalable approaches that create clear paths forward
• Manage a high volume of simultaneous projects, ranging from small to large scale
• Partner closely with the Experiential Creative Director to further scale and evolve event design at Stripe; optimize processes to streamline how work is done
• Partner closely with the Corporate Events team to ensure smooth execution and integration of event brand design across all surfaces
• Ensure smooth collaboration with leadership, creatives, cross-functional partners, and vendors
• Own project management through documentation, tooling, trackers, standing meetings, org-wide updates, and Slack
• Source, onboard, and oversee external creative agencies
• Connect silos, socialize changes, anticipate risks, and provide actionable solutions for escalation to Brand Studio leadership
• Navigate challenges and blockers with ease; proactive in finding solutions, and always looking ahead for the team
• Uphold and advocate for design quality with cross-functional teams and vendors to exceed engagement and registration goals
• Inspire and sustain a culture of excellence by collaborating with creatives in best practices and processes

Benefits

• Gym membership
• Food provided in the office
• Unlimited paid time off policy
• Work from home opportunities
• Comprehensive mental, physical and medical health plans
• Fertility benefits and parental leave