Staff Relations Specialist - MidShift

Work Setup: Hybrid
Schedule: 3:00 PM to 12:00 AM
Salary: PHP 40,000 to PHP 50,000

About Boomering

Boomering is an ISO-certified BPO and offshore staffing company based in Clark Freeport Zone, Pampanga. We partner with international clients to build high-performing offshore teams while creating a supportive, collaborative, and growth-focused employee experience.

Role Overview

The Staff Relations Specialist supports employee performance, engagement, retention, and day-to-day staff relations. You will serve as a key link between employees, internal stakeholders, and client expectations, helping teams stay engaged, supported, and aligned with performance goals.

Key Responsibilities

• Monitor employee performance against client KPIs and service expectations.
• Conduct regular 1-on-1 coaching, performance discussions, and documented reviews.
• Support employee engagement, satisfaction, and retention initiatives.
• Monitor attendance, punctuality, and schedule adherence, targeting 98%+ compliance.
• Address employee concerns, grievances, conflicts, and operational challenges professionally and fairly.
• Identify training and development opportunities to improve employee performance.
• Collaborate with Client Relationship Partners and provide performance and engagement updates.
• Ensure compliance with company policies, operational standards, and applicable labor requirements.

Qualifications

• At least 3 years of experience in HR, staff or labor relations, team management, operations, or people management.
• Experience in performance management, coaching, and KPI monitoring.
• Strong background in employee engagement and retention.
• BPO, offshore staffing, or client-facing experience is highly preferred.
• Strong communication, stakeholder management, problem-solving, and conflict resolution skills.
• Organized, detail-oriented, and able to balance empathy with accountability.

Key Performance Indicators

• SLA/KPI Attainment: 95% to 100%
• Attendance & Adherence: Above 98%
• Staff Retention: Maintain low quarterly attrition
• Employee Engagement: Maintain strong eNPS results
• Coaching & Reviews: 100% completion and documentation

Benefits & Perks

• Competitive salary package
• Company-provided desktop/laptop setup with backup internet
• HMO from Day 1
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs, workshops, and company events
• Statutory benefits, including applicable maternity, paternity, solo parent, retirement, OT, and premium pay benefits

At Boomering, our mission is to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions, guided by our S.T.E.P. Core Values: Service, Transparency, Excellence, and Partnership.

Website: www.boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook & LinkedIn: Boomering Inc. | Boomering Careers