Staff Site Reliability Engineer (Cloud Platform)

• We’re looking for a Staff Site Reliability Engineer to raise the bar for how we observe and operate our production cloud platform
• Our cloud platform powers clinical workflows on top of one of the largest ultrasound image repositories in the world. In this role you’ll be a hands-on technical contributor who leads by execution
• Own observability end to end. Evolve and streamline our metrics, logs, and distributed-tracing strategy. Building telemetry standards that give every team a clear, real-time picture of production health
• Drive reliability through SLOs. Establish meaningful service-level objectives with product and engineering teams, and use error budgets to balance velocity against stability
• Lead incident response. Help set the standards for our incident response feedback loop. Manage the on-call rotations for production systems, respond to incidents with calm and rigor, manage blameless postmortems – then systematically reduce toil
• Engineer for reliability. Operate and improve our Kubernetes/EKS workloads on AWS. Build automation and tooling that removes manual operational work and improves developer productivity
• Be a force multiplier. Mentor engineers on operational excellence, set standards for how services are built to be observable and reliable, and influence architecture decisions across teams

Benefits

• 100% coverage for medical, dental, and vision (flexible buy-up plans with employee contributions)
• Life insurance and disability coverage for you and your family
• HSA for out-of-pocket expenses, plus other pre-tax savings like the Dependent Care Account (DCA)
• Pre-tax or post-tax 401(k) contributions (company match vests immediately)
• Employee stock purchase plan
• Recognition program and other rewards
• Flexible (reasonable) PTO, along with 10 US holidays observed each year
• Birthday PTO
• Hybrid work model for most positions
• Offices designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers
• Opportunity to build a revolutionary healthcare product and save millions of lives!
• Parental leave and support for employees during pregnancy loss- Deep, hands-on production experience with AWS and Kubernetes
• Clear written and verbal communication skills
• Strong programming/scripting skills and experience building operational automation
• A track record of leading incident response and delivering improvements in reliability
• 8+ years of managing production systems
• Proven ownership of a full stack observability platform (NewRelic/Datadog/etc)
• Background in technical Healthcare Protocols (DICOM, HL7, FHIR) and systems integrations (PACS, VNA, EMR, etc)
• Background operating in a highly regulated or compliance-sensitive environment (e.g., HIPAA, SOC 2, FedRAMP, SaMD, etc)