Staff Site Reliability Engineer

• As a Staff Site Reliability Engineer at Filevine, you are the senior technical authority on the SRE team and a strategic partner to engineering leadership
• You don’t just maintain systems — you shape engineering culture, define the technical standard for how Filevine runs in production, and bridge the gap between high-level business goals and robust, internet-scale technical execution
• You bring a forward-looking perspective — actively shaping how AI and machine learning drive the future of reliability practice
• You own the roadmap across two critical SRE domains — Observability & Alerting and Platform Infrastructure — and are accountable for ensuring the team solves reliability problems permanently rather than absorbing them as toil
• You operate as the senior IC counterpart to the Engineering Manager: technical correctness lives with you
• You partner with the Reliability Architect and engineering leadership on significant technical decisions, mentor engineers across experience levels, and influence reliability strategy across the broader organization
• Reliability at Filevine protects revenue
• You are the senior technical voice responsible for ensuring that uptime, incident response, and every production change meet the operational standard the business demands
• This role does not participate in on-call rotation, but you are deeply invested in the engineers who do — shaping the on-call strategy, tooling, and culture that make production support sustainable and effective
• Define and execute the technical strategy for Observability & Alerting, Platform Infrastructure, and operational excellence
• Lead the evolution of reliable, scalable, secure, and efficient cloud platforms and distributed systems
• Champion SLIs, SLOs, error budgets, capacity planning, operational readiness, and automation across the service lifecycle
• Lead the organization through complex production incidents and turn post-incident learning into permanent engineering improvements
• Build self-service platform capabilities that reduce toil, improve engineering safety and velocity, and make every team more capable of owning their own reliability
• Mentor engineers and serve as a trusted technical authority for long-term reliability and platform direction

Benefits

• Medical, Dental, & Vision Insurance
• Competitive & Fair Pay
• Short & long-term disability
• Maternity & Paternity leave
• Centrally located open office in Sugar House
• Company swag that will make your friends envious
• Opportunity to make an impact on Day 1- Production-Scale Problem Solver: You turn ambiguous, complex reliability challenges into durable solutions for systems where availability, performance, and production changes carry meaningful business impact
• Forward-Thinking & AI/ML Fluent: You bring deep knowledge of AIOps and drive the use of AI and machine learning in observability, anomaly detection, incident response, automated remediation, and resource optimization
• Software-Minded Builder: You use software, automation, Infrastructure as Code, and platform capabilities to eliminate toil and make systems safer, more scalable, and easier to operate
• Master of the Craft: You bring deep expertise in distributed systems, cloud infrastructure, observability, and reliability engineering. You raise the technical standard for every engineer around you and thrive where the challenges are complex and the stakes are real
• Technical Leader and Mentor: You are passionate about mentoring engineers and investing in their growth. You influence technical direction and communicate production risk clearly across engineering, product, and executive audiences
• Strong software-engineering ability in Python, Go, Bash, or another general-purpose language, with experience building production tooling, automation, or platform capabilities
• Experience in a regulated environment such as FedRAMP, CJIS, HIPAA, SOC 2, or PCI is strongly preferred
• 12+ years of experience in software engineering, infrastructure, platform engineering, or SRE, including 6+ years in SRE and 3+ years leading complex, cross-functional technical initiatives for distributed production systems
• Expert-level depth in observability and platform infrastructure, with broad expertise in incident response, capacity planning, automation, and reliability engineering
• Proven ability to mentor engineers and communicate technical risk clearly to engineering, product, and executive audiences
• Advanced experience with a major container-orchestration platform, preferably Kubernetes, and an observability platform such as New Relic, Datadog, or equivalent