Staff Software Engineer

Who you are

• Inspired by the opportunity to positively impact the healthcare experience for millions of patients and providers
• Passionate about building data-intensive platforms that power intelligent, personalized experiences at scale
• Product-driven with a relentless focus on user needs, and excited to partner closely with cross-functional teams from early ideation through delivery
• Energized by designing scalable platform systems data pipelines, APIs, and real-time services that power intelligent product experiences
• A fervent champion of engineering fundamentals who enjoys driving adoption of best practices in code health, testing, and observability across teams
• A leader who mentors and grows engineers, cultivates innovation, and drives cross-collaboration across multiple teams
• A believer that diverse and inclusive teams and cultures are non-negotiable
• An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment
• 8+ years of software engineering experience with demonstrated technical leadership
• Experience building data-intensive systems event pipelines, aggregation services, or real-time data serving
• Comfort integrating ML into products you've worked with Data Science to take models from notebook to production
• Strong API and data modeling skills you design schemas and interfaces that evolve gracefully
• Ability to navigate ambiguity you break product vision into concrete technical milestones
• Excellent communication you write clear design docs and explain tradeoffs to product partners
• Track record of shipping you deliver high-quality systems, not just designs

What the job involves

• We're building Zocdoc's provider engagement platform — a system that understands where each practice is in their journey and delivers personalized experiences that deepen their relationship with our platform
• Think: intelligent recommendations, engagement scoring, AI-assisted practice management, and a provider experience that makes Zocdoc essential to daily operations
• As Staff Engineer, you'll own the technical architecture for core components of this platform
• You'll design systems that integrate ML models built by our Data Science team, build the data pipelines that power personalization, and ensure our product surfaces can consume intelligence seamlessly
• Own architecture for a major domain practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management
• Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems
• Integrate ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops
• Define APIs and contracts between platform services and product surfaces
• Lead complex cross-team projects and drive alignment on technical direction
• Make build-vs-buy decisions for infrastructure components
• Mentor engineers and raise the bar on system design and operational excellence
• Technical ownership of Zocdoc's Provider Engagement Platform, including roadmapping, prototyping, and leading 0-1 projects that span data infrastructure, ML integration, and product surfaces
• Designing and building the unified practice intelligence layer, aggregating fragmented data into real-time profiles that power personalization and recommendations
• Architecting event pipelines that capture engagement signals, compute health scores, and feed downstream ML models
• Integrating ML models built by Data Science into production systems, model serving, feature pipelines, monitoring, and feedback loops
• Defining APIs and contracts between platform services and product surfaces (homepage, in-product messaging, CRM, Sales tools)
• Making build-vs-buy decisions for infrastructure components (event systems, feature stores, in-product messaging platforms)
• Analyzing and decomposing complex product challenges to drive sound design decisions
• Working hands-on with your team and shipping production code using C#, React, and AWS technologies
• Collaborating with our agile team of dedicated engineers, product managers, designers, and data scientists
• Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself

Benefits

• 100% paid employee health benefit options
• Vacation and parental leave packages
• Lunch and snacks on us (in-office)
• Cell phone reimbursement
• Corporate wellness programs with Headspace and Peloton
• Employer funded 401(k) match