Staff, Technical Account Manager

For our client, we are seeking a Staff, Technical Account Manager to join the team of a leader in the Enterprise Technology space.

This role will serve as a trusted technical partner to customers, helping resolve complex issues and improve their overall experience with the company's platform. You will work closely with internal engineers and cross-functional team members to troubleshoot challenging environments, surface trends, and drive proactive recommendations that strengthen technical outcomes. The position blends hands-on problem solving with customer-facing communication and process improvement in a fast-paced technology setting.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $116,960 – $146,200 annually

Responsibilities

• Address customer issues using strong technical and diplomatic skills
• Resolve complex, high-stakes problems for customers and partners
• Collaborate with team members and engineers via Slack; report bugs through JIRA
• Analyze customer trends and improve support processes based on observations
• Deliver proactive recommendations to enhance customer technical environments

Qualifications

• 6 to 10+ years of relevant experience
• Proficiency in RESTful technology and APIs, with cloud solution troubleshooting skills
• Experience troubleshooting server-side code, including Java, Node.js, PHP, C#, and Python, as well as client-side JavaScript
• Skilled in network connectivity troubleshooting, including TCP/UDP and SSL/TLS
• Excellent communication skills for explaining complex technical issues to diverse audiences
• Ability to collaborate with developers for problem-solving
• Strong time management skills and ability to prioritize tasks effectively

Benefits

• Competitive pay and generous time off
• Parental and wellness leave
• Comprehensive healthcare coverage
• Retirement savings program
• Flexibility for occasional remote travel

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.