Staff Technical Program Manager

Company Intro

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing commerce companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

The Role and Responsibility

TW Engineering is a dedicated engineering organization for Coupang core business in Taiwan. The team has end-to-end ownership of the systems. We develop and maintain scalable and sustainable platforms to empower our business, work with local business stakeholders, and product team very closely to wow the customers and scale the business.

As a TPM in TW Engineering team, you will

• Develop new tools and process to support the strategic direction of the TW Engineering team
• Prioritize programs and activities in accordance with the mission and goals of TW Engineering team
• Act as an internal accelerator within TW Engineering team to help implement new tools and processes.
• Work with internal stakeholders (engineering, finance, legal, product teams) to drive scalable solutions and resolutions
• Identify systems needs and/or define process to improve efficiency and enable scalability
• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company
• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes
• Define tech metrics and able to help team enhance engineering excellence
• Use data to inform system needs and prioritize system requirements

Basic Qualifications:

• Working efficiency in English
• 10+ years of industry experience (software development, qa, etc.); 5+ years of tech programs management experience
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to leadership
• Experience working with large sets of structured and unstructured data and synthesizing into business insights
• High standards and a bias toward action
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital
• Solid skills in Microsoft Excel and Power Point
• BS degree in Computer Science related major
• Experience working closely with global distributed teams

Preferred Qualifications:

• Prior experience in eCommerce industry