Staff Technical Program Manager (Information Technology)

• We are hiring an IT Technical Program Manager to run the programs that make this portfolio move. You will be the first dedicated program management hire in Business Technology, building our portfolio operating model from the ground up: intake, prioritization, delivery cadence, and change management discipline
• Business Technology is delivering a business transformation with roughly ten new enterprise systems this year and a growing integration and data footprint
• You will drive cross-functional programs from kickoff through go-live and hypercare, and be the connective tissue between our five pillars: Finance Systems, GTM Systems, Data Platform and Analytics, IT Operations, and People Technology
• This is a hands-on delivery role for someone who runs programs with rigor, communicates crisply to executives, and holds vendors, partners, and internal teams accountable to dates. You will personally carry our largest programs while building the lightweight structures that make every subsequent program faster
• Program Delivery: Own end-to-end program management for major system implementations across ERP, procurement, EPM, HRIS, treasury, and identity, coordinating internal teams, implementation partners, and vendors from contract signature through cutover, hypercare, and stabilization
• Roadmap Operations: Run the Business Technology roadmap: maintain the portfolio plan, manage a unified intake and prioritization process, surface dependencies and resource conflicts across pillars, and keep the roadmap honest against team capacity
• Portfolio Governance: Stand up lightweight portfolio governance: stage gates proportionate to program risk, RAID and decision logs, and a portfolio health view that gives the COO and CFO real-time visibility across all five pillars
• SOX Program: Serve as the program manager for Business Technology’s SOX ITGC readiness workstream: track control design and remediation milestones across in-scope systems (ERP, procurement, EPM, HRIS, identity), coordinate evidence requests with external auditors and advisors, and report readiness status against the design readiness deadline
• Program Cadence: Build and operate the operating rhythm: weekly status, steering committees, executive readouts, and escalation paths that resolve blockers in days
• Change Management: Design and operationalize formal change management for Business Technology systems, including release calendars, freeze windows, and evidence capture that satisfies ITGC requirements. Partner with our SOX and compliance programs so control design milestones are built into program plans rather than bolted on at the end
• Cutover & Go-Live: Drive cutover and go-live planning: UAT tracking, readiness reviews, hypercare exit criteria, and post-launch retrospectives that actually change how the next program runs
• Vendor & Partner Management: Manage implementation partner and vendor delivery: SOW milestones, burn tracking, change orders, and holding partners to committed outcomes
• Executive Communication: Communicate program status to COO, CFO, and Audit Committee audiences with clarity: what shipped, what slipped, why, and what we are doing about it
• AI-Enabled Program Operations: Continuously improve how Business Technology delivers: templates, playbooks, and tooling (Jira, Google Workspace, AI-assisted status collection and reporting) that reduce program overhead and make delivery faster

Benefits

• Health, dental vision

• 401k match

• 5 sick days and 12 paid holidays

• Flexible PTO

• Paid parental, medical, and caregiver leave

• Experience: 8+ years in technical program management, with at least 4 years running enterprise application or business systems programs (ERP, CRM, HCM, procurement, EPM, or data platform). You have carried at least two large implementations end to end as the program owner, including cutover and hypercare, ideally with a Big 4 or boutique implementation partner on the other side of the table

• Adaptability: Comfortable with ambiguity and velocity. Priorities shift at a pre-IPO company, and you re-plan without drama

• Communication: Communicate exceptionally well upward and sideways. You can compress a messy multi-workstream program into one slide a CFO trusts

• Builder Orientation: Comfortable defining process from zero. You can take a team that runs on tribal knowledge and give it intake, prioritization, and delivery discipline without adding bureaucracy

• Compliance & Controls: Have operated in a SOX or audit-facing environment and understand why change management, access controls, and evidence matter to a program plan. Experience working with external auditors is a strong plus

• Technical Fluency: Fluent enough in systems architecture, integrations, and data flows to challenge a technical plan, spot a hidden dependency, and know when an estimate is wrong

• Attitude: An enthusiastic, go-for-it attitude. When you see a program drifting, you can’t help but grab it

• Operating Rigor: Run a tight operating cadence by default. Your programs have a single source of truth, current RAID logs, and no surprises in steering

• Direct experience with our stack: NetSuite, Salesforce, Coupa, Workday, Pigment, Workato, Okta, Lumos, BigQuery

• Pre-IPO or IPO readiness program experience, including ITGC remediation or Audit Committee reporting

• Experience using AI tooling to automate status collection, reporting, and program hygiene

• Experience with enterprise AI governance: tool approval workflows, AI inventory management, or build-vs-buy frameworks for AI-native applications

• PMP, PgMP, or SAFe credentials (useful, not required; judgment beats certification)