Staff Technical Support Engineer (Web App)

For our client, we are seeking a Staff Technical Support Engineer (web App) to join the team of a leader in the Telecommunications & Hardware space. This role will lead technical work focused on secure, reliable systems and risk-aware execution. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Telecommunications & Hardware environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $117,000 – $145,000 annually

Responsibilities

• Serve as the ultimate escalation point for critical technical issues across cloud, networking, and infrastructure
• Drive root cause analysis on recurring problems with engineering and product teams
• Lead cross-functional initiatives to resolve technical challenges and improve documentation standards
• Own the design and review of customer environment architectures with best practice guidance
• Define support processes, SLA frameworks, and escalation paths for operational excellence
• Mentor team members to foster a culture of technical growth and knowledge sharing
• Identify emerging technology trends to enhance the team's support capabilities

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience
• 8+ years in technical support, systems administration, or cloud operations for enterprise B2B customers
• Expertise in Linux administration, performance tuning, and security hardening
• Proficiency with Docker, Kubernetes, and container orchestration technologies
• Advanced knowledge of cloud platforms, Infrastructure as Code tools, and networking fundamentals
• Strong automation skills in Bash & Python, with a focus on reusable tooling
• Experience in integrating and troubleshooting APIs at scale and observability platforms

Benefits

• Inclusive team culture that values diversity
• Numerous growth opportunities in a dynamic environment
• Collaborative and innovative work culture
• Flexible remote and hybrid work options, depending on the role
• Comprehensive benefits package including health, vision, dental insurance, and generous parental leave

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.