Staffing Assistant

Location: Post Falls, ID, 83854

Reports To: Branch Manager

FLSA Status: Non-Exempt (Hourly)

Department: Care Services

Summary

The Staffing Assistant plays a vital support role in the Staffing Department by assisting the Staffing Coordinator with daily scheduling tasks, caregiver communications, and shift coverage. This individual is proactive, detail-oriented, and ready to step in and provide shift coverage to maintain continuity of care for clients.

Essential Duties and Responsibilities

To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.
• Assist the Staffing Coordinator with creating and maintaining caregiver schedules across all shifts.
• Communicate with caregivers regarding shift assignments, schedule changes, and coverage needs.
• Monitor callouts and coordinate timely shift coverage to prevent service disruptions.
• Serve as the first backup to fill in for emergency or last-minute open shifts if other coverage is unavailable.
• Update scheduling systems and maintain accurate records of caregiver availability and assignments.
• Collaborate with the HR and Care Management teams to ensure caregiver compliance (e.g., credentials, availability).
• Maintain a professional and respectful approach when engaging with clients and staff.
• Participate in on-call rotation, if applicable.
• Support onboarding of new caregivers by helping them transition smoothly into the schedule.
• Provide general administrative support to the staffing department, including data entry, shift confirmations, and status tracking.
• Other duties as assigned to support the operations of the staffing department and organization.

Skills and Qualifications

• A high school diploma or equivalent is required; an associate degree or higher is preferred.
• Previous experience in caregiving, scheduling, or healthcare staffing is strongly preferred.
• CNA or HCA certification preferred.
• Strong interpersonal and communication skills.
• Ability to problem-solve under pressure and respond quickly to schedule changes.
• Comfortable working in a fast-paced, team-oriented environment.
• Flexibility to work varied hours or cover shifts on short notice, including evenings or weekends as needed.
• Proficient in Microsoft Office Suite and scheduling software.
• Team player with a positive, solution-oriented mindset.
• Reliable, punctual, and committed to client care and operational excellence.
• Empathetic and understanding toward caregivers and client needs.