Staffing Coordinator

Staffing Coordinator

Location: Clifton Heights, PA

Company: Granny’s Helping Hands

Pay: $22 - $25 per hour

Schedule: 9 AM to 5 PM - Full time

About Us

At Granny’s Helping Hand, we are dedicated to providing compassionate, reliable, and professional care to our clients and their families. We’re looking for a Staffing Coordinator who will play a vital role in ensuring clients receive consistent, high-quality care through effective scheduling and strong administrative support.

Position Summary

The Staffing Coordinator is responsible for the accurate and timely coordination of Consumer and Direct Care Worker (DCW) schedules, staffing coverage, calendar management, communication, and real-time monitoring of service delivery. The position serves as a key liaison among Consumers, DCWs, family caregivers, the in-house Case Manager, Consumer Advocate, Service Coordinators, and other appropriate stakeholders.

Responsibilities & Duties

• Manage Consumer and Direct Care Worker schedules, including open shifts, call-outs, vacations, and last-minute staffing needs.
• Communicate with Consumers, Direct Care Workers, families, and internal team members regarding schedules, staffing changes, and service needs.
• Monitor schedules and Electronic Visit Verification activity for missed shifts, uncovered hours, late arrivals, and clock-in/clock-out discrepancies.
• Coordinate with the Case Manager to support client needs, continuity of care, and timely resolution of scheduling concerns.
• Participate in Direct Care Worker interviews, discuss assignment expectations, and assist with caregiver matching based on client needs.
• Identify and communicate Direct Care Worker training, coaching, or support needs to the appropriate supervisor.
• Maintain accurate scheduling, staffing, and communication records in company systems.
• Escalate service interruptions, changes in client needs, and other concerns as needed while maintaining confidentiality and professionalism.

Qualifications

• Education/Experience: High School diploma or GED required
• At least 1 year of home care staffing and scheduling experience; preferably with experience staffing Medicaid waiver clients.
• Language Skills: Strong written and verbal communication skills; ability to interact professionally with caregivers, consumers, families, and office staff.
• Computer Skills: Proficient in email, word processing, spreadsheets, databases, HHAeXchange, EVV (Electronic Visit Verification), and navigating company-specific software. Experience monitoring clock-ins/clock-outs, identifying missed or incorrect visits, and understanding how EVV affects scheduling, payroll, and billing.
• Other Qualifications: Strong organizational skills, detail-oriented, and effective at maintaining accurate staffing and scheduling documentation. Ability to manage information storage and retrieval and communicate effectively regarding scheduling and coverage needs.

Why Join Us?

• Make a Difference Every Day: Help make a real difference in the lives of clients and their families.
• Be Part of a Great Team: Work alongside a supportive, collaborative team that values communication and teamwork.
• Grow Your Skills: Gain valuable experience in scheduling, client support, and administrative work within a healthcare setting.
• No Two Days Are Exactly the Same: Stay engaged with a role that keeps you connected to clients, caregivers, families, and your team.
• Build a Career You Can Be Proud Of: Develop your skills, take on new challenges, and grow with a company that values the work you do.

Ready to make a difference while building your career? We’d love to meet you! If you’re organized, people-oriented, and ready to jump in and make an impact, apply today and let’s get started!

Pay: $22.00 - $25.00 per hour

Benefits:

• Health insurance

Work Location: In person