1XL Universe

Job Title:
SOP Quality Executive
Company:
1XL Info LLP
Location:
Remote
CTC:
Rs. 22,000 - 27,000 PM
Type:
Full-Time
Working Hours:
Monday to Saturday, 10:00 AM to 7:00 PM
Experience:
4+ Years
About 1XL
1XL is a Dubai-based company focused on empowering individuals and organisations through growth, innovation, and success. We inspire individuals and organisations to reach their full potential through tailored, market-proven solutions
Role Overview
The
SOP Quality Executive
is responsible for ensuring that approved Standard Operating Procedures (SOPs) are being followed correctly in day-to-day operations.
This role does not create SOPs and does not implement them - instead, it acts as a
process auditor and monitoring authority
, verifying real-time adherence, identifying deviations, and submitting compliance reports to management.
The position plays a key role in maintaining
operational discipline, accountability, and process standardization
across the organisation.
Key Responsibilities
1. SOP Compliance Monitoring
<ul>
<li>Monitor daily operations to ensure SOP adherence</li>
<li>Verify whether teams are following defined process steps</li>
<li>Check task execution against documented guidelines</li>
<li>Ensure responsibilities and timelines are followed as per SOP</li>
</ul>
2. Internal Process Audits
<ul>
<li>Conduct routine and surprise SOP compliance audits</li>
<li>Use structured audit checklists to assess adherence</li>
<li>Evaluate process execution across departments</li>
<li>Compare actual workflow vs documented procedures</li>
</ul>
3. Deviation &amp; Gap Identification
<ul>
<li>Identify where SOPs are not being followed</li>
<li>Detect process shortcuts, delays, or skipped steps</li>
<li>Document compliance failures</li>
<li>Highlight workflow inconsistencies</li>
</ul>
4. Reporting &amp; Documentation
<ul>
<li>Prepare daily, weekly, and monthly SOP compliance reports</li>
<li>Maintain audit records and compliance tracking sheets</li>
<li>Provide department-wise compliance summaries</li>
<li>Present findings to management with clear observations</li>
</ul>
5. Root Cause Observation
<ul>
<li>Identify reasons for non-compliance</li>
<li>Record recurring process issues</li>
<li>Highlight systemic workflow problems</li>
<li>Support management in understanding process risks</li>
</ul>
6. Coordination &amp; Escalation
<ul>
<li>Coordinate with department heads regarding non-compliance</li>
<li>Share audit findings with SOP Implementers</li>
<li>Escalate serious process failures to management</li>
<li>Ensure accountability for repeated violations</li>
</ul>
7. Corrective Action Tracking
<ul>
<li>Track whether departments implement corrections</li>
<li>Follow up on unresolved compliance gaps</li>
<li>Monitor improvements in process adherence</li>
<li>Reduce repeated errors through tracking</li>
</ul>
8. Process Discipline &amp; Governance
<ul>
<li>Support building a process-driven work culture</li>
<li>Ensure operational consistency</li>
<li>Maintain control over execution standards</li>
<li>Act as a process watchdog for the organisation</li>
</ul>
Departments Covered
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will monitor SOP compliance across:
&nbsp;&nbsp;&nbsp;HR | Sales | Marketing | Operations | Admin | Customer Support | Content | Testing
Key Skills Required
<ul>
<li>Strong analytical and observation skills</li>
<li>Experience in operations monitoring or auditing</li>
<li>Excellent reporting and documentation ability</li>
<li>High attention to detail</li>
<li>Logical and process-oriented thinking</li>
<li>Ability to identify gaps quickly</li>
<li>Strong follow-up and coordination skills</li>
<li>Assertive communication</li>
</ul>
Technical &amp; Tool Knowledge
<ul>
<li>MS Excel / Google Sheets (tracking &amp; reports)</li>
<li>MS Word / Google Docs</li>
<li>Familiarity with audit checklists</li>
<li>Basic understanding of CRM, HRMS, or workflow tools</li>
<li>Internal communication tools</li>
</ul>
Note: Candidates must use their own laptop and have a good internet connection for this job. The laptop should work properly for daily office tasks and online meetings. The company will not provide a laptop.

Standard Operating Procedures (SOP) Quality Executive

Standard Operating Procedures (SOP) Quality Executive

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