Standardization and Knowledge Management Expert

About the role

The Standardization and Knowledge Management Expert is responsible for driving process standardization, documentation, and knowledge management across business operations. The role ensures processes are clearly defined, consistently applied, and supported by accessible and up-to-date knowledge resources. The position also leverages Power BI and Power Automate to improve process visibility, reporting, and efficiency.

Key responsibilities

• Develop, maintain, and standardize process documentation, SOPs, guidelines, templates, and knowledge resources.
• Establish and maintain knowledge management practices to ensure critical operational knowledge is captured, organized, and accessible.
• Review existing processes to identify gaps, inconsistencies, duplication, and opportunities for standardization.
• Coordinate with stakeholders to ensure processes and documentation are aligned with agreed standards.
• Maintain governance records, process repositories, and knowledge databases.
• Use Power BI to develop dashboards and reports that provide visibility into process performance and operational metrics.
• Use Power Automate to support workflow automation and improve process efficiency.
• Monitor compliance with established standards and follow up on identified gaps or required updates.
• Partner with cross-functional teams to promote consistency, knowledge sharing, and continuous process improvement.

About you

• Bachelor's degree in Business, Management, Operations, Information Systems, or a related field.
• Minimum 3 years of experience in process standardization, knowledge management, process improvement, governance, or operations.
• Strong experience in process documentation and SOP development.
• Proficiency in Power BI and Power Automate.
• Strong organizational, analytical, documentation, and stakeholder management skills.
• Experience working with cross-functional or global teams is an advantage.