State Manager

State Manager

Permanent | Full-time

The Opportunity

NWG ADAS & Windscreens, one of Australia's largest independent automotive glazing networks, is seeking a highly driven State Manager to oversee all operational activities across our Northern Territory and Tasmania branches. In this pivotal role, you will be responsible for ensuring consistent service delivery, driving safety, maintaining quality, and achieving profitable outcomes. Reporting to the Head of Operations, you will provide strategic oversight of daily branch operations, lead and grow your Branch Managers, and implement key business initiatives.

Key Responsibilities

• Oversee daily operations across all the 6 branches within your region, ensuring teams deliver strong quality outcomes on every job.
• Lead, coach, and mentor Branch Managers, Technicians, and operational staff, including conducting regular performance reviews and driving succession planning.
• Develop, monitor, and manage your region's budget, analyse branch P&Ls to identify operational efficienies, and optimise revenue generation.
• Support branch managers in identifying local trade and customer sales opportunities to drive business growth across Auto Glass, ADAS, and other services.
• Maintain a strong Workplace Health & Safety (WH&S) culture, ensuring adherence to policies, reporting of incidents, and compliance with safety systems.
• Ensure customer satisfaction across all branches by monitoring feedback and resolving escalated issues promptly.
• Identify process improvement opportunities and standardise operational best practices.

About You

• You possess significant operational and multi-site management experience, ideally within the automotive, service, or field-based industries.
• You have strong financial literacy, with proven experience in budget management, P&L, and KPI analysis.
• You are an exceptional leader with strong team development, stakeholder management, and communication skills.
• You are highly capable in strategic planning, data-driven decision-making, and process improvement.
• You have deep experience in mentoring, coaching and developing broad teams.
• You have the willingness to travel between branches as required and offer flexibility in work hours for operational needs.

Why Join NWG?

We are a company driven by our core values, which shape our everyday behaviours and the standards we hold ourselves to. You will be joining a team that values Safety, Pride, Collaboration, Empathy, Integrity, and Respect.

How to Apply

If you have a track record of driving operational excellence and building high-performing cultures, apply now to join our team!