State Operations & Communication Centre Supervisor

Lead Critical Operations. Coordinate Emergency Response. Help Save Lives.

Are you an experienced operational leader who thrives in high-pressure environments? Do you have a passion for emergency management, communications, and coordinating teams when it matters most?

At Surf Life Saving Queensland, we're looking for a dynamic and capable State Operations & Communications Centre Supervisor to lead our state-wide operational communications capability and help support the safety of Queensland communities.

In this pivotal role, you'll oversee the day-to-day operation of our State Operations & Communications Centre (SOCC), supporting emergency response activities, coordinating search and rescue operations, leading a dedicated team, and driving continuous improvement across systems, training, and operational performance.

Why SLSQ?

• Contribute to an organisation that saves lives!
• Increase your take home pay with Salary Packaging
• Paid parental leave available
• Membership to Fitness Passport
• Employee assistance program EAP for health and wellbeing
• Convenient office location in Mermaid Beach
• Onsite parking

What You'll Do:

• Lead the daily operations of the State Operations & Communications Centre.
• Coordinate emergency incidents and search and rescue responses across Queensland.
• Supervise, mentor and develop a team of Operators and Communication Coordinators.
• Manage operational communications systems and technologies that support critical service delivery.
• Enhance operational readiness, training standards, quality assurance and performance outcomes.
• Build positive relationships with emergency services, local councils, volunteers and key stakeholders.
• Drive innovation and continuous improvement to strengthen operational capability.

About You:

• Experience leading or supervising a team in a high-pressure, time-critical environment.
• Strong communication skills and the ability to engage with a diverse range of stakeholders.
• Experience in emergency management, emergency services, incident coordination, search and rescue, operational communications or a similar field.
• Strong systems and technology capabilities.
• A commitment to building an inclusive and supportive team culture.
• Experience working in an Emergency Operations Centre, Communications Centre or Coordination Centre environment (highly regarded).
• Knowledge of AIIMS principles (highly regarded).
• Qualifications in Public Safety, Emergency Services, Emergency Communications or a related discipline (highly regarded).
• Surf lifesaving, beach patrol or emergency response experience (highly regarded).

About SLSQ:

Surf Life Saving Queensland is a dynamic, purpose‑driven organisation committed to saving lives and building safer communities. Established in 1930, SLSQ now supports:

• 36,000+ members
• 57 surf lifesaving clubs
• 600+ staff
• Programs reaching 462,000+ community participants annually

Our proud history is built on volunteer dedication, community engagement and a lifelong commitment to beach safety.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. We are proud to be recognised as an employer of choice for women by Work180. If you need assistance or adjustments to fully participate in the application process, please submit this form - https://form.jotform.com/252088501136856.