State Operations Manager

We are seeking an experienced State Operations Manager to lead our SA & NT operations and play a critical role in driving business performance, strengthening client relationships, and delivering exceptional service outcomes.

You will work closely with clients, operational teams, and senior leaders to ensure key performance targets are achieved while identifying opportunities for continuous improvement and business growth.

This is a hands-on leadership role suited to someone who enjoys balancing operational performance, stakeholder engagement, reporting, and people leadership.

Key Responsibilities

• Build, maintain and grow strong relationships with clients, insurers and key stakeholders
• Drive operational performance across SA & NT, ensuring business KPIs and client SLAs are achieved or exceeded
• Manage client escalations and complaints through to successful resolution
• Analyse performance data and reporting to identify opportunities, trends and potential risks
• Prepare and present operational and client reports, scorecards and business insights
• Support strategic planning initiatives and contribute to business growth opportunities
• Conduct operational audits and performance reviews to ensure compliance and accountability
• Work closely with team leaders to improve performance, customer outcomes and service delivery
• Deliver operational training and support the implementation of client process and policy changes
• Promote compliance with client requirements, internal procedures and workplace health and safety standards
• Attend client meetings, workshops, roadshows and performance reviews as required
• Partner with senior leadership to drive continuous improvement and achieve organisational objectives
• Foster a positive team culture through coaching, support and constructive feedback

About You

To be successful in this role, you will bring:

• Proven experience in operations management, client relationship management or a similar leadership role
• Strong stakeholder management and relationship-building skills
• Experience managing performance against KPIs and service level agreements
• Excellent communication, problem-solving and conflict-resolution skills
• The ability to analyse data, identify trends and make informed business decisions
• Strong leadership capability with experience developing and supporting teams
• A proactive, commercially minded and solutions-focused approach
• High levels of professionalism, integrity and confidentiality

Desirable Experience

• Degree qualification in Business, Operations Management, Marketing or a related discipline, or equivalent industry experience
• Experience within the insurance, claims, restoration or construction industries
• Understanding of insurer systems, performance reporting and client service delivery models
• Existing relationships within the insurance sector will be highly regarded

Why Join ACG?

• Competitive salary package
• Opportunity to make a significant impact within a growing national business
• Work closely with executive leadership and key industry clients
• Adelaide based position with opportunities for professional growth.
• A supportive and encouraging workplace culture with a passionate team
• Access to our Employee Assistance Program
• $2000 referral reward for successful candidate referrals
• Comprehensive induction and ongoing professional development
• Staff engagement initiatives, including fortnightly morning tea and monthly BBQs

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.

Please note: Only shortlisted applicants will be contacted.

If this sounds like the role for you, apply now!