State Service Manager - Construction Equipment

CJD Equipment is seeking an experienced and driven State Service Manager to lead our Western Australian Volvo Construction Equipment service operations from our Guildford Branch.

This is a key leadership position responsible for driving operational performance, service excellence, customer satisfaction, and business growth across our WA Volvo Construction Equipment network.

Reporting to the General Manager – Construction Equipment WA, you will play a critical role in developing high-performing teams, strengthening customer relationships, and delivering best-in-class aftersales support.

Key Responsibilities

• Lead and support service teams across workshop and field service operations.
• Drive a culture of safety, accountability, quality, and customer service excellence.
• Develop and execute service strategies to achieve revenue, profitability, and growth targets.
• Identify and grow new service and aftersales opportunities within the Volvo Construction Equipment market.
• Build and maintain strong relationships with customers, suppliers, and industry stakeholders.
• Monitor departmental performance, budgets, forecasts, and operating costs to maximise efficiency and profitability.
• Mentor, coach, and develop technicians, apprentices, and service leaders.
• Support the resolution of technical and operational challenges across the network.
• Ensure effective job processing, invoicing, and service department administration in line with company standards.
• Work closely with branch and senior leadership teams to deliver business objectives.

About You

• A mechanical trade qualification or extensive experience within the heavy equipment, construction, mining, or mobile plant industries.
• Proven success leading a service department in a hands-on operational environment.
• Strong commercial acumen with experience managing budgets, profitability, and service performance.
• A track record of growing customer relationships and developing new business opportunities.
• Exceptional leadership skills with a passion for mentoring and developing people.
• A strong commitment to workplace health, safety, and compliance.
• Excellent communication and stakeholder management skills.
• Strong computer literacy and administrative capability.
• A current driver's licence and willingness to travel within WA as required.

Why Join CJD Equipment?

• Competitive remuneration package including vehicle.
• Ongoing training, leadership development and career progression opportunities.
• Access to discounts with a range of leading national brands.
• Smart uniforms & PPE supplied.
• Supportive, collaborative and hardworking team culture.
• Enjoy the security of joining a business that has been proudly operating in Australia for over 50 years.

If you're a safety-focused, commercially minded leader who thrives on developing people, building customer partnerships, and driving operational excellence, we'd love to hear from you.

Apply now and take the lead in shaping the future of Volvo Construction Equipment service operations across Western Australia.