Station Officer (Padada)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the unit:

Last Mile Unit focuses on the final stage of delivery, where goods get from a distribution center directly to the customer's doorstep - ensuring a smooth and positive experience for the end customer. This Unit also tackles challenges like efficient routing in dense areas, on-time deliveries, and customer satisfaction. 

Main Duties:

1. Assists the Station Head in operational and administrative processes such as but not limited to inventory management, push off, rider and route management, route inbound, Cash on Delivery (COD) collection management, Petty Cash Fund (PCF) handling, and the updating of the Rider master list.

2. Manages the hub’s day-to-day operations in the absence of the SH.

3. Monitors Rider performance and conducts rider training to ensure consistency in adherence to Ninja Van SOPs/Policies/Protocols.

4. Ensures sound financial status of the hub through proper assessment of rider liquidation and management of the rider productivity.

5. Conducts hubs analysis, provides concrete feedback, and suggests tangible solutions for the improvement of the overall hub outlook and performance.

6. Ensures the proper scanning and updating of parcels and shipments in the Company’s logistics management application.

Minimum Qualifications:

• Must have at least 2 of experience in the supply chain/logistics industry
• Proven experience in working cross-functionally - proposing and executing initiatives that require multi-department collaboration
• Basic knowledge of various computer programs, including Microsoft Word, Excel, PowerPoint, Project, and other related software programs.
• Prior experience with a start-up and a logistics company is preferred but not required
• Parcel/s Management