Steward Area Manager

Description

Hours of work:

• Contract Type: Casual
• Hours vary depending on match schedules
• Weekend, evening and bank holiday availability required

We are currently seeking forward-thinking individuals who hold their NVQ Level 3 Certificate in Spectator Safety Supervision to become part of our matchday team as Area Managers. The position is open to the right people who want to make a difference and are willing to commit to 90% of matchday fixtures.

You will be managing a team of supervisors, customer safety stewards, and SIAs. Your top priority will be the organisation and management of your team and the smooth running of the operation in your assigned area. Excellent management skills and the ability to work efficiently in a team are essential for success in this position. You must be able to show leadership qualities, integrity, and professionalism at all times.

Key Responsibilities

• Assume a proactive approach to monitoring your staff and assigned area.
• Respond to minor incidents and communicate with event control to ensure smooth resolution.
• Ensure pre-event briefings are carried out in relation to health and safety procedures, evacuation points, and other key event information.
• Report any suspicious activity, incidents, or potential hazards to the chief steward or event control and undertake any immediate action required.
• Provide information and assistance to spectators and staff arriving at the Kia Oval.
• Be prepared to assist with the evacuation of the venue and direct spectators to the relevant holding areas as directed by the chief steward or event control.
• Resolve spectator/crowd disruptions as required.
• Complete post-matchday reports to provide feedback and operational insights.
• Oversee staff management via the Ubeya system.

Skills, Knowledge and Expertise

The successful candidate will have the following essential skills:

• Candidates must be aged 18 or over with a full right to work in the UK.
• Physically fit and mobile.
• Great communication skills- both written and verbal.
• Excellent customer service skills.
• Ability to multi tasks and prioritise effectively.
• Accountability and ownership.
• Excellent leadership and time keeping skills.
• Well presented at all times.
• Previous management experience is essential.
• Can commit to 90% of season fixtures.
• Having or working towards an NVQ Level 3 Certificate in Spectator Safety Supervision is essential.

Benefits

• £20.30 per hour excluding holiday pay
• Complimentary meal and drink provided each matchday shift.

About Surrey County Cricket Club

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.