Steward

1. Job Purpose

To provide excellent guest service by ensuring timely food and beverage service, maintaining cleanliness and hygiene, and creating a pleasant dining experience for guests in accordance with Nandhana Palace service standards.

2. Key Responsibilities

Guest Service & Operations

• Welcome guests courteously and assist them with seating as required.
• Present menus and assist guests with basic menu-related queries.
• Take food and beverage orders accurately and communicate them promptly to the kitchen.
• Serve food and beverages according to established service standards.
• Ensure timely service, attend to guest requests, and coordinate with the Captain for special requirements.
• Clear tables promptly and reset them for the next guests.
• Handle guest complaints politely and escalate unresolved issues to the Captain or Restaurant Manager.

Restaurant Cleanliness & Hygiene

• Maintain cleanliness of tables, chairs, service stations, and restaurant areas.
• Ensure proper setup of tables, cutlery, crockery, glassware, and other service items.
• Follow personal grooming, hygiene, food safety, and sanitation standards.
• Ensure service equipment is clean and in good condition.
• Report damaged equipment, maintenance issues, or hygiene concerns to the supervisor.

Team Coordination & Compliance

• Coordinate with kitchen, billing, and service teams to ensure smooth restaurant operations.
• Follow instructions from the Captain and Restaurant Manager.
• Adhere to company policies, standard operating procedures, and service protocols.
• Participate in pre-shift briefings, training sessions, and team meetings.
• Support the team during peak hours, special events, and high-volume operations.
• Follow responsible food-handling practices and minimize food wastage.

3. Qualifications & Experience

• Minimum qualification: SSLC / PUC or equivalent; hospitality training is an advantage.
• Prior experience in restaurant or hotel service is preferred.
• Freshers with a positive attitude and willingness to learn may also apply.
• Basic communication skills and a customer-focused approach are essential.

4. Required Skills & Competencies

• Good guest-handling and interpersonal skills.
• Polite communication and a positive attitude.
• Teamwork and coordination.
• Attention to detail and personal grooming.
• Ability to work in a fast-paced restaurant environment.
• Willingness to work in rotational shifts, weekends, and holidays as per operational requirements.

5. Key Performance Indicators (KPIs)

• Guest satisfaction and service quality.
• Timeliness and accuracy of food and beverage service.
• Table setup and restaurant cleanliness.
• Compliance with grooming, hygiene, and safety standards.
• Guest complaint handling and escalation.
• Team coordination and adherence to SOPs.
• Attendance, punctuality, and discipline.

6. Working Conditions

The role requires working in a restaurant environment, standing for extended periods, and supporting operational requirements during peak business hours. The employee must comply with all company policies and service standards.

Contact - 9513444819 - Renganath - HR

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person