Stewarding Supervisor

Mandarin Oriental Downtown, Dubai is looking for a Stewarding Supervisor to join our Stewarding team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About The Job Based at the Mandarin Oriental Downtown, Dubai within the Stewarding Department in Dubai, the Stewarding Supervisor is responsible for overseeing stewarding operations, leading the team to maintain high standards of cleanliness, hygiene, and equipment care across all back-of-house areas, while ensuring compliance with safety regulations and supporting efficient, high-quality service delivery. Stewarding Supervisor reports to the Assistant Manager of Back of House.

As a Stewarding Supervisor, you will be responsible for the following duties:

• Assist the Back of House Assistant Manager in all aspects of stewarding operations, including scheduling, inter-departmental coordination, personnel performance, and maintaining high cleanliness standards in all back-of-house areas.
• Supervise stewarding team operations such as dishwashing, waste disposal, and maintenance of cleanliness and hygiene, ensuring adherence to operational standards and proper equipment functioning.
• Manage stock and inventory of operating equipment and supplies, control chemical usage, and contribute to cost-efficiency and reduction of breakage or loss within stewarding.
• Contribute to safety, health, and environmental standards by reporting incidents, supporting pest control measures, and participating in HACCP and FLHSSE compliance activities.
• Perform regular walkthroughs, attend meetings, support last-minute RB&E requirements, and carry out any other duties as delegated by the Back of House Assistant Manager or the Director of Back of House.

As a Stewarding Supervisor, We Expect From You

• Degree or Higher National Diploma in Hospitality, Hotel, or Business Management is preferred; high school qualification is the minimum requirement.
• Minimum of 2 years' experience in a stewarding supervisory role, within a five-star luxury hotel is essential.
• Experience working in the Middle East (UAE, Bahrain, Saudi Arabia, Qatar) or other GCC country.
• Demonstrated ability to inspire, and assist large, multicultural teams while ensuring service excellence and operational efficiency.
• Strong organizational skills with the ability to handle complex tasks, coordinate external events, and implement departmental procedures in line with hotel and regulatory standards.
• In-depth knowledge of food safety standards, dishwashing machinery, and chemical handling, with a proactive approach to maintaining hygiene and safety across all operations.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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