Stewards Hostess

• Key ResponsibilitiesQualifications & Experience2. Hostess – Food & Beverage ServiceDepartment: Food & Beverage
• Position:
• Restaurant Hostess
• Reports To:

Restaurant Manager / F&B SupervisorJob SummaryResponsible for welcoming and assisting guests, managing seating arrangements, handling reservations, and creating a warm and professional first impression while ensuring smooth coordination with the restaurant service team.Key ResponsibilitiesQualifications & Experience

• Welcome guests and assist in providing prompt and courteous service.
• Set up and clear tables according to hotel standards.
• Serve food and beverages efficiently and professionally.
• Ensure tables, chairs, service stations, crockery, cutlery, and glassware are clean and properly arranged.
• Take guest orders accurately and communicate them to the kitchen/bar.
• Follow proper food and beverage service procedures.
• Assist in buffet setup, replenishment, and clearing.
• Maintain cleanliness and hygiene of the restaurant and service areas.
• Handle guest requests, queries, and complaints professionally and report issues to the supervisor.
• Assist with room service, banquets, events, and other F&B operations when required.
• Ensure proper handling and storage of crockery, cutlery, glassware, and service equipment.
• Follow hotel policies, food safety standards, and hygiene procedures.
• Coordinate with the kitchen, stewarding, bar, and other departments to ensure smooth service.
• Assist with opening and closing duties of the outlet.
• Upsell food and beverage items when appropriate.
• Report breakages, equipment issues, shortages, and maintenance requirements to the supervisor.
• Maintain a professional appearance and follow grooming standards at all times.
• Minimum 10th/12th pass; hospitality/F&B qualification preferred.
• Previous hotel or restaurant experience is preferred but freshers may be considered.
• Good communication and guest-service skills.
• Basic knowledge of food and beverage service.
• Ability to work in shifts, weekends, and public holidays.
• Well-groomed, polite, energetic, and customer-focused.
• Warmly welcome and greet guests upon arrival.
• Manage guest seating according to reservations, table availability, guest preferences, and restaurant capacity.
• Handle restaurant reservations and maintain accurate reservation records.
• Escort guests to their tables and provide menus.
• Maintain an updated seating plan and coordinate table availability with the service team.
• Answer telephone calls and handle reservation enquiries professionally.
• Provide guests with information about menus, restaurant facilities, promotions, operating hours, and special events.
• Monitor guest waiting times and keep guests informed during busy periods.
• Coordinate with the Restaurant Manager, Captain, service staff, kitchen, and other departments.
• Identify and accommodate special guest requirements whenever possible.
• Maintain guest profiles and preferences where applicable.
• Handle guest feedback and complaints politely and escalate issues to the appropriate supervisor.
• Assist with VIP, group, corporate, and special-event arrangements.
• Ensure the entrance, reception area, waiting area, and host desk are clean and presentable.
• Maintain professional grooming, body language, and hospitality standards.
• Follow hotel SOPs, safety standards, and guest-service procedures.
• Assist the restaurant team with other operational duties when required.
• Minimum 12th pass; diploma/degree in Hotel Management or Hospitality preferred.
• Previous experience as a Hostess, Guest Relations Executive, Restaurant , or F&B Service Associate is an advantage.
• Excellent communication and interpersonal skills.
• Pleasant personality with a strong guest-service orientation.
• Good telephone etiquette and basic computer/POS knowledge.
• Ability to handle multiple tasks during busy service periods.
• Well-groomed, confident, courteous, and professional.

Pay: ₹8,651.07 - ₹20,991.32 per month

Benefits:

• Food provided

Work Location: In person