STORAGE ADMINISTRATOR

Job highlights

• EMC certification Associate level in: Cloud Architect (EMCCA),Storage Administrator (EMCSA),Platform Engineer (EMCPE),and / or Implementation Engineer (EMCIE)

• IBM certification with a specialization for Tivoli Storage Manager such as: IBM Certified Associate,IBM Certified Deployment Professional,and / or IBM Certified Administrator

• or equivalent work experience required

• University Degree or Diploma in IT.

• 1-3 years of IT industry experience.

• EMC certification Associate level in: Cloud Architect (EMCCA), Storage Administrator (EMCSA), Platform Engineer (EMCPE), and/or Implementation Engineer (EMCIE); or equivalent work experience required.

• IBM certification with a specialization for Tivoli Storage Manager such as: IBM Certified Associate, IBM Certified Deployment Professional, and/or IBM Certified Administrator; or equivalent work experience required.

• Other Storage vendor certifications will be taken into consideration.

• Ability to troubleshoot IO performance problems.

• Ability to troubleshoot Backup failures.

• Understanding of Storage technologies used within the company.

• Basic production experience with.

• Cisco and Brocade FC switches.

• EMC and other storage Technologies.

• Understanding of FC, FCP, and 10 Gb Network infrastructure.

• Creating documentation, keeping existing one up to date.

• X-functional communication (Dev/PE/DBA) to streamline some of the existing processes and automation.

• Intermediate production experience with.

• Windows, Linux and ESXi in storage environment.

• TSM Storage Manager.

• Evault backups servers.

• LUN masking/mapping.

• Experience with SAN units from: Dell.

• Experience with FC Switches from: Cisco, Brocade.

• Experience with Server hardware from: Dell (equivalent vendor is acceptable).

• Basic to intermediate to advanced experience with SANs from: EMC.

• Experience working in a multi-site storage environment.

• Basic CLI and GUI experience with Evault OS.

• Basic to intermediate configuration of storage hardware including SAN, Fiber Channel switches, and Backup Servers.

• Intermediate CLI and GUI experience with EMC OS, Brocade/Foundry OS, and Tivoli Storage Manager.

• Basic knowledge of scripting via shell, perl, or other.

• Basic understanding of the concept of virtual machines.

• Basic to intermediate understanding of Unix based Operating System.

• Basic to intermediate understanding of Windows based Operation Systems.

• Intermediate knowledge of server side diagnostics and troubleshooting.

DESIRED SKILLS AND ABILITIES:

• High sense of professionalism and positive attitude.
• Excellent customer service skills.
• Excellent organization and follow-up skills.
• Excellent and effective communication and interaction skills, both with customers and team members.
• Self motivated to continuously learn and keep up with storage industry developments.
• High sense of ownership while seeing tasks through to completion.
• Properly articulate ideas, suggestions, and provide positive and constructive feedback.
• Manage and prioritize multiple activities and projects.
• Work independently, without direct supervision.
• Work effectively with all departments to achieve common goals.
• Positive can do attitude.
• Able to deal with difficult clients.
• Build relationships with our customers in order to understand and support their business needs.

KEY RESPONSIBILITIES :

• Identify and implement day-to-day process improvements.
• Verify that backups run successfully overnight.
• Resolve any outstanding missed and failed backups.
• Provision and deprovison backups agents.
• Implement exclusions.
• Reply to customer request via ticketing system.
• Provide backup reports to customers on request.
• TSM manager.
• TSM agent migrations and upgrades.
• Provision and deprovison SAN customers.
• Reply to customer request via ticketing system.
• Provide performance reports to customers on request.
• Installs and upgrades; SAN migrations.
• Daily focus between backups and storage is around 80 % time on backups and 20 % on SAN.