Storage Administrator L2

Role Responsibilities

• Perform advanced trouble shooting of Storage failures - L2/L3 level support.
• Handle escalations from L1/L2 incident Management team.
• Coordination on Problem analysis and providing RCA.
• Plan, execute and report Availability, Performance Capacity management of storage and services.
• Coordination with vendor / Service provider for problem resolution.
• Change Impact analysis and Change coordination
• Resolving Storage incidents and problems.
• Storage Patch management
• Plan and execute DR requirements for the tower and coordinate the same at project and program level requirements.
• Troubleshoot hardware and provide hands and feet support.
• Meet reporting requirements and represent the tower in customer, project, program meeting and audits as required.
• Lead the tower for technical operations, Operations standardization, and documentation review.
• Manage, maintain update the Knowledge management database for the tower.
• Coordinate with customers in creation of SOP s, Templates, policies, etc. And make sure they are implemented and effective.
• Making sure that all the resources meet the required security standards, policy and operations standards, quality guidelines and procedure and process are always followed.
• Conduct audits on incident ticket and service requests and recommend improvements.
• Analysis all the incident, service tickets and initiate for Service improvement and Lean programs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.