Storage and Backup Manager

With respect to technology knowledge

·       Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.

·       Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

Storage Infrastructure Management:

·       Deploy, configure and maintain of on-premises storage systems, including SAN, NAS, and hybrid solutions.

·       Monitor the performance, availability, and capacity of storage infrastructure.

·       Manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.

Backup Infrastructure Management:

·       Perform day-to-day operations of data backup services, ensuring timely and accurate backups across the organization.

·       Manage backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutions

Vendor and Technology Expertise:

·       Act as the 1st level support for enterprise storage platforms such as IBM FlashSystem, EMC PowerMax/PowerStore, Pure Storage FlashArray, and NetApp AFF systems.

·       Act as the 1st level support for enterprise data backup solutions such as IBM TSM / VTL, DSI.

·       Work with vendors for any major enhancement and updates.

Disaster Recovery and Data Protection:

·       Implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems.

·       Conduct regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization:

·       Monitor system performance, identify bottlenecks, and implement optimization strategies.

·       Generate and analyze reports on utilization, performance, and incidents.

Security and Compliance:

·       Work with security team to ensure systems are secure and compliant with organizational policies and regulatory requirements.

·       Implement access controls, encryption, and other security measures to protect sensitive data.

Budget & Resource Management:

·       Assist to manage related budget.

·       Delivery of functional objectives within budget targets

·       Attainments of objectives and effectiveness of results.

·       Performance Scorecard.

·       Compliance and Audit Ratings.

Expected communication channels including:

·       Multi-language (e.g. Cantonese, Mandarin and English)

·       Different time zone

·       Different culture

Relevant Experience:

·       5+ years of relevant experience

·       Hands on experience on position related technical components.

OR

·       An equivalent combination of qualifications and relevant experience.

Education:

·       Bachelor’s degree holder of unviersity on Information Technology or related discipline

Technical Skills:

·       Deep knowledge of storage technology and data backup solutions

·       Familiarity with storage and backup management tools and software

·       Strong understanding of data protection, backup, and disaster recovery solutions.

·       Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus