Storage Facilities & RV Park Associate

Job Summary

Join our dynamic team as a Storage Facilities & RV Park Associate is responsible for supporting the daily operations of two self-storage facilities and an RV park while providing exceptional customer service to storage customers and campground guests. This position assists with rentals, reservations, sales, collections, property upkeep, maintenance, marketing, inventory, and general property operations. The successful candidate will be professional, dependable, safety-conscious, organized, and able to work effectively both independently and as part of a team.

The Storage & RV Park Associate is expected to maintain company standards, follow established policies and procedures, protect company and customer property, and contribute to a safe, clean, welcoming, and positive environment.

Essential Duties and Responsibilities

Customer Service & Sales

• Provide exceptional customer service to storage customers and RV park guests.
• Serve as a front-line representative for the property and respond promptly and professionally to customer and guest needs.
• Answer telephone calls, respond to walk-in inquiries, and assist customers with questions regarding storage units, RV sites, reservations, rates, policies, and services.
• Convert telephone and walk-in inquiries into storage rentals and RV reservations.
• Explain the storage leasing and RV reservation processes accurately and thoroughly.
• Maintain positive relationships with customers, guests, vendors, and coworkers.
• Resolve customer and guest concerns and conflicts calmly, professionally, and non-aggressively.
• Enforce property rules and regulations while providing appropriate corrective guidance when necessary.
• Sell merchandise, packing and moving supplies, insurance, and other approved products or services.
• Assist with group sales, rallies, and other campground reservations and activities.

Storage Operations

• Process storage rentals, move-ins, move-outs, transfers, payments, and related customer transactions.
• Accurately manage cash, receipts, and daily financial transactions.
• Maintain accurate customer records, including contracts, insurance information, change-of-address information, and correspondence.
• Conduct daily visual inspections and space audits of the entire storage facility.
• Perform lock checks and identify unauthorized access, maintenance concerns, safety issues, or other property concerns.
• Assist with collections of delinquent accounts in accordance with company Standard Operating Procedures.
• Prepare and make daily bank deposits as assigned.

RV Park & Campground Operations

• Manage campground reservations using campground-specific software and maintain accurate reservation and fee records.
• Assist guests with check-in, check-out, site assignments, directions, and general campground needs.
• Serve as an after-hours contact for late arrivals on designated evenings and nights.
• Assist with planning, scheduling, and organizing park functions, group reservations, rallies, and other campground activities.
• Monitor campground operations and help ensure guests follow established park rules and regulations.
• Assist with emergency situations, including flooding or other conditions requiring evacuation or special response.
• Coordinate and operate the propane fill station in accordance with applicable requirements and company procedures, including assisting with staff certification as directed.

Property Maintenance & Grounds

• Maintain the cleanliness, appearance, safety, and overall condition of the storage facilities and RV park.
• Perform routine property maintenance inside buildings and throughout the grounds.
• Sweep, remove debris, change light bulbs, clean storage units as needed, and perform other routine upkeep.
• Assist with janitorial, landscaping, trash collection, and general maintenance duties.
• Monitor trash removal from the campground, including collection from individual sites and dumpsters.
• Operate basic landscaping equipment such as mowers, weed eaters, leaf blowers, and power tools as appropriate.
• Perform minor repairs to structures and equipment when qualified to do so.
• Promptly report maintenance, safety, security, or equipment issues and coordinate with maintenance personnel to ensure timely resolution.
• Safely operate, maintain, and secure company equipment, including golf carts, mowers, leaf blowers, tools, and other assigned equipment.
• Execute plans designed to improve or enhance the operations, cleanliness, appearance, and guest experience of the property.

Marketing & Business Development

• Implement marketing strategies as directed.
• Promote the storage facilities and RV park through approved marketing platforms, online travel agencies, websites, and social media.
• Assist with social media content and publications.
• Identify opportunities to increase storage rentals, RV reservations, merchandise sales, and overall property revenue.
• Maintain a professional presence when representing the company to customers, guests, vendors, and the public.

Administrative & Financial Responsibilities

• Accurately maintain records, reservations, customer accounts, fees, contracts, and other required documentation.
• Utilize company computer systems and software, including Google Workspace, Gmail, Microsoft Office, Excel, Word, Storable, campground-specific software, and other operating systems.
• Maintain inventory for assigned areas and assist with ordering and purchasing supplies, materials, equipment, and merchandise.
• Receive and verify the quantity, quality, and condition of supplies, materials, equipment, and other goods.
• Assist with budget-related activities, including providing recommendations regarding operational needs and expenses.
• Monitor revenue and expenses and provide information or recommendations to management as requested.
• Follow applicable operating procedures, company policies, safety rules, and industry standards.
• Consult applicable industry publications, including the TSSA Goldbook, and company procedures regarding proper storage operations.

Teamwork, Leadership & Safety

• Work cooperatively with management, employees, contractors, vendors, park guests, and customers.
• Assist with training, scheduling, and overseeing employees or work-camper volunteers when assigned.
• Promote a productive, healthy, safe, and positive work environment.
• Demonstrate integrity, honesty, consistency, trustworthiness, and professionalism.
• Maintain confidentiality of company and customer information.
• Treat customers, guests, coworkers, and members of the public with courtesy, respect, and professionalism.
• Make decisions with consideration for safety, cost, customer impact, and intended outcomes.
• Uphold company policies, laws, regulations, and safety requirements.
• Remain calm and professional when dealing with stressful situations, upset guests, or challenging circumstances.
• Follow the legal and ethical direction of supervisors.
• Perform other duties as assigned.

This role is an exciting opportunity for motivated individuals eager to contribute to a vibrant outdoor community while developing valuable skills in sales management, inventory control, and customer service. Join us in creating memorable experiences for our guests while advancing your career in a lively and supportive environment!

Pay: From $40,000.00 per year

Work Location: In person