Storage L2 Engineer

Job Summary:

The candidate should have strong hands-on experience with Dell Storage, Dell PowerStore / ME5 and NetApp ONTAP, HPE Storage, and others along with good knowledge of SAN/NAS environments.

Role & responsibilities:

• Manage and support enterprise storage platforms across multiple vendors, primarily Dell Storage and NetApp.
• Perform day-to-day administration and monitoring of Dell PowerStore, ME5/ME5212 and NetApp ONTAP environments.
• Monitor storage health, capacity, performance, alerts and overall infrastructure availability.
• Perform L2 troubleshooting for storage-related incidents and issues.
• Troubleshoot disk, controller, volume, LUN, connectivity, performance and capacity-related issues.
• Perform storage provisioning activities including LUN/volume creation, host mapping and access management.
• Monitor and troubleshoot SAN/NAS, FC and iSCSI connectivity.
• Troubleshoot and manage multipathing and host-to-storage connectivity issues.
• Monitor storage utilization and provide inputs for capacity planning and forecasting.
• Support storage availability and redundancy requirements.
• Assist with storage replication, snapshots and other data protection-related activities.
• Coordinate with Dell, NetApp and other OEM technical support teams for incident resolution and complex troubleshooting.
• Raise and manage OEM support cases and ensure timely follow-up until closure.
• Assist with firmware, software/ONTAP upgrades and storage lifecycle activities.
• Support planned changes, infrastructure enhancements and technology refresh activities.
• Follow OEM-recommended best practices and customer-defined operational procedures.
• Maintain storage configuration records, incident details, activity reports and operational documentation.
• Participate in troubleshooting, change implementation and maintenance activities as required.
• Ensure smooth day-to-day operation of the storage environment and timely escalation of critical issues.

Preferred candidate profile:

• Strong troubleshooting and analytical skills.
• Good communication and customer-handling skills.
• Ability to independently manage day-to-day storage operations.
• Ability to coordinate effectively with OEM/vendor technical teams.
• Willingness to work from the customer site in Noida.
• Ability to follow defined processes, runbooks and change-management procedures.