Storage Operations

Role Summary

Immediate joiners required.

Key Responsibilities

• Supported Storage Technologies
• • Dell EMC
• • Hitachi
• • NetApp
• • Pure Storage
• • IBM Storage

Required Skills & Qualifications

• L1 Activities (Monitoring & Basic Operations)
• i. Perform daily health checks to monitor LUNs, aggregates, and volume utilization
• ii. Monitor and manage network interfaces
• iii. Check status of aggregates and volume usage
• iv. Monitor ticketing tools and emails for incidents/requests
• v. Work with Change, Incident, and Problem Management processes
• vi. Coordinate with cross-functional teams for issue resolution
• vii. Identify and mitigate issues proactively
• viii. Basic knowledge of ransomware protection, IRE, and Airgap mechanisms
• L2 Activities (Administration & Advanced Support)
• i. Monitor and manage NetApp OnCommand Unified Manager (alerts, capacity, performance)
• ii. Configure and support CIFS and NFS shares
• iii. Perform data restoration using SnapRestore and CIFS shares
• iv. Manage permissions for CIFS shares (user/group access control)
• v. Manage Snapshots, LUN Clone, and FlexClone
• vi. Configure and troubleshoot V-Filer environments
• vii. Perform LUN management (creation, snapshots, igroup management, restore) using SnapDrive
• viii. Configure and troubleshoot NFS, CIFS, and SAN (FC/iSCSI) environments
• ix. Generate and manage reports using Operations Manager
• x. Manage qtrees for efficient storage utilization
• xi. Coordinate with vendors for hardware issue resolution
• xii. Configure and troubleshoot SnapVault environment
• xiii. Perform DR drills and testing
• xiv. Install, configure, and manage storage arrays (EMC VMAX/PowerMax, IBM SVC/ESS)
• xv. Experience with EMC storage platforms: PowerMax, XtremIO, Unity
• xvi. Perform RAID and LUN management along with host integration
• xvii. Manage Brocade SAN switches (zoning, configuration, maintenance)
• xviii. Work with Brocade SANNav and Cisco MDS SAN switches
• xix. Perform routine maintenance (backup, restore, performance monitoring)
• L3 Activities (Architecture, Governance & Leadership)
• i. Define and monitor performance metrics for the team
• ii. Ensure adherence to SLAs and maintain storage performance standards
• iii. Prepare SOPs, runbooks, and documentation for operations
• iv. Lead technical escalations and coordinate with OEM/vendors
• v. Analyze complex issues and provide solutions
• vi. Apply advanced troubleshooting techniques and decision-making
• vii. Identify risks and implement mitigation strategies
• viii. Work across teams to drive outcomes
• ix. Manage BAU operations and support IT strategy execution
• x. Ensure uninterrupted IT services and coordinate with user groups
• xi. Manage service levels, resource planning, and coordination
• xii. Support selection of storage hardware/software solutions
• xiii. Drive process improvements in service delivery
• xiv. Provide support to design and presales teams
• xv. Handle audit requirements and documentation submissions
• xvi. Manage BCP, DR activities, and outage recovery
• xvii. Configure monitoring alerts and optimize thresholds
• xviii. Perform trend analysis for proactive issue management

Galaxy Office Automation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, religion, gender, age, or disability status.