Storage Subject Matter Expert

• Experience and proven exposure with SAN, NAS, and DAS systems, and cloud storage solutions
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed roles on the Google Cloud Filestore service, Google Cloud Netapp Volume (GCNV) and maintained the scalable, managed cloud file storage system
• Regularly updating and maintaining the system to ensure optimal performance and security
• Exposure in configuring and managing network devices and services
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment

Key

Responsibilities*

Support with 24x7 operations (Rotational Shifts)

Own and resolve technical consults end-to-end

Ensure accurate documentation.

Meet defined SLAs and quality benchmarks while handling consults.

Assist the team on technical handling and resolving customer issues with priority