Storage Team Member - Resort

About us

Pismo Coast Village RV Resort is an award-winning beachfront RV resort in Pismo Beach. The Storage Department manages guest trailer storage, move requests, and the paperwork that keeps those moves on schedule. This opening is in the storage office, not in the field.

Position summary

We are hiring an hourly Storage Team Member to support the Storage Department. You will be the office contact for storage guests, keep reservations and move schedules accurate, and handle the day-to-day paperwork, phone calls, and coordination between guests, the storage team, and other resort departments.

What you will do

• Answer storage phone calls, emails, and walk-in questions, and give clear, courteous information about storage availability, rates, move requests, and procedures.
• Enter and update storage agreements, guest accounts, and move requests in the resort’s systems.
• Schedule trailer moves between storage and resort sites, and confirm details with the storage team and the guest.
• Prepare and file storage contracts, addenda, invoices, and related records.
• Track payments, balances, and renewal dates, and follow up on outstanding items according to department procedure.
• Coordinate with Guest Services, Accounting, and the storage field team so move times, site assignments, and guest notes match.
• Keep the storage office organized and the daily logs, calendars, and files current.
• Handle confidential guest and account information appropriately.
• Perform other storage office duties as assigned.

What we are looking for

• Reliable office or customer-service experience. Hospitality, RV, self-storage, or property-management experience is a plus.
• Comfortable with phones, email, data entry, and basic computer work, including Microsoft Office or similar software.
• Accurate with names, dates, rates, and account details.
• Calm and professional with guests, including when explaining rules, availability, or billing questions.
• Able to manage several tasks at once and keep a schedule organized.
• High school diploma or equivalent required.
• Valid driver’s license preferred, but this is not a driving or towing position.
• Bilingual English/Spanish is a plus, not required.

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person