Storage TSR(Technical support Representative)

Experience and proven exposure with SAN, NAS, and DAS systems, and cloud storage solutions

Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure

Should have managed roles on the Google Cloud Filestore service, Google Cloud Netapp Volume (GCNV) and maintained the scalable, managed cloud file storage system

Regularly updating and maintaining the system to ensure optimal performance and security

Exposure in configuring and managing network devices and services

Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps

Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related

Providing technical assistance to users, both internal and external, through various channels

Communicating technical information clearly and concisely to users and stakeholders

Setting up and tearing down cloud resources (servers, storage, networks) as needed

Ensuring consistent and secure configurations across the cloud environment

Support with 24x7 operations (Rotational Shifts)

Own and resolve technical cases endtoend

Ensure accurate documentation.

Meet defined SLAs and quality benchmarks while handling customer communications.