Store Admin Assistant

Administrative Duties

• Maintain and organize store files, documents, and records.
• Prepare and submit daily, weekly, and monthly reports.
• Monitor attendance, schedules, leaves, and overtime records of store employees.
• Ensure all administrative documents are complete and updated.
• Assist in processing store-related requests and approvals.

Sales and Operations Support

• Prepare sales reports and monitor daily sales performance.
• Coordinate with the Store Manager regarding operational concerns.
• Monitor store supplies and office materials and request replenishment when needed.
• Assist in implementing company policies and procedures.
• Support store activities, promotions, and events.

Inventory and Documentation

• Maintain records of inventory movements, deliveries, and transfers.
• Ensure proper filing of delivery receipts, invoices, and other store documents.
• Coordinate with the warehouse and other departments regarding stock concerns.
• Assist in stock counting and inventory audits.

Employee Coordination

• Communicate company announcements and updates to store employees.
• Monitor employee compliance with company policies and attendance requirements.
• Assist in onboarding and administrative requirements of newly hired employees.
• Coordinate employee concerns with HR and management.

Customer Service Support

• Assist in handling customer inquiries and concerns professionally.
• Ensure customer-related documents and reports are properly recorded.
• Support the store team in delivering excellent customer service.

Qualifications

• Bachelor's Degree in Business Administration, Management, Marketing, or any related course.
• At least 1 year of experience in administrative or retail operations is an advantage.
• Proficient in Microsoft Office applications (Excel, Word, and Outlook).
• Strong organizational and time management skills.
• Good communication and interpersonal skills.
• Detail-oriented and able to work under minimal supervision.
• Willing to work on a six (6) days work schedule and during holidays or extended hours when required.

Skills and Competencies

• Administrative and clerical skills
• Report preparation and documentation
• Inventory monitoring
• Data entry and record management
• Problem-solving skills
• Customer service orientation
• Teamwork and coordination
• Ability to handle confidential information

Key Performance Indicators (KPIs)

• Accuracy and timeliness of reports
• Completeness of store documentation
• Attendance and payroll record accuracy
• Inventory record accuracy
• Compliance with company policies and procedures
• Efficient coordination with store and head office departments

Work Schedule: 6 days per week, 1 rest day
Work Location: Assigned Store Branch